[Hiring] Collections Officer @Smart Apartment Data

Role Description

We’re looking for an experienced Collections Officer who can confidently follow up on overdue accounts and work with US-based customers. You should be persistent and firm without being aggressive, with strong English communication and follow-through.

• Manage a portfolio of delinquent/overdue accounts
• Make outbound calls and send emails to follow up on outstanding payments
• Handle customer objections and payment delays professionally
• Follow up consistently on payment commitments
• Maintain accurate records and next steps
• Work toward daily and weekly collections targets and KPIs

Qualifications

• 2+ years of hands-on experience in a dedicated collections role, including experience handling U.S./international customer accounts (Collections Officer, Collections Specialist, Collections Agent, or Collections Representative)
• Strong spoken and written English
• Comfortable with high-volume outbound calls
• Clear, direct, and concise communicator
• Firm, persistent, and professional
• Strong follow-through and accountability
• Comfortable working with targets and performance metrics

Requirements

• Your background is Accounts Receivable, Billing, Credit Analyst, or Credit Controller without a standalone Collections title
• Your "Collections" title involved mostly clerical, reconciliation, or data-entry duties rather than actively working overdue accounts and negotiating payments

Benefits

• $600 to $650/month, depending on relevant experience and demonstrated collections expertise
• Philippines-based candidates only
• Fully remote