[Hiring] Collections Administrator @Robert Half

Role Description

Robert Half is hiring for a Collections Administrator to join the Credit and Collections department.

• Researches SF to locate bill to email to perm client.
• Reads notes in system regarding special handling and/or extended terms.
• Uses e-mail template and maintains daily production requirements to send the e-mail to clients in a timely manner.
• Adds extended terms to the Welcome e-mail where applicable.
• Notates PeopleSoft system that email was sent and sets up a manual follow-up.
• Monitors mailbox for client response and resets or removes manual follow-up depending on client's response.
• Sends duplicate invoice if client requests.
• Prepares legal files for electronic submission to the Recovery Department; maintains office file documentation.
• Prepares Consolidated Aging to distribute to the Credit Managers and run needed aging for pcms.
• Provides Credit Card processing support.
• Provides clerical support to different collection teams during their clerk’s absences; handles other special projects as assigned.
• Reviews return mail and checks PeopleSoft notes for updated addresses or duplicate invoices; otherwise, refers return mail to the PCM.
• Handles telephone reception as needed; monitors and responds to general department voicemail messages.
• Answers incoming overflow of client telephone calls; takes messages and/or provides information, and/or directs caller to appropriate party.
• Maintains office supplies and equipment for the department.

Qualifications

• High School diploma or equivalent.
• 1+ years previous clerical experience required.
• Prior Administrative Support in a customer service/financial services environment helpful.
• Up to intermediate proficiency in Adobe Acrobat, Microsoft Word, Excel, Outlook, Windows & XMedius FAX software.
• Ten key and basic math skills.
• Ability to learn other applications easily.
• Verbal and written communication skills.

Requirements

• Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran.
• Any offer of employment is contingent upon successful completion of a background check.

Benefits

• Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities.
• If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected] or call 1.855.744.6947 for assistance.
• In your email please include the specific accommodation requested to complete the employment application and the location(s) (city, state) to which you would like to apply.