[Hiring] Collection Specialist 3 @Hyland

Role Description

The Collection Specialist 3 is responsible for assisting with the timely collection of open accounts receivable. The position resolves customer issues by communicating with assigned customers. The Collection Specialist 3 works directly with sales, customer success, and billing to resolve collection issues in a timely manner.

• Manage collection of all past due balances on assigned portfolio of accounts by initiating appropriate contact via phone, e-mail, or vendor portals.
• Follow-up with internal and external stakeholders including, but not limited to, assisting on escalated accounts with disputed balances.
• Identify and research disputed items preventing or delaying payment, working with internal stakeholders as needed to reconcile accounts.
• Lead customer meetings and collaborate with business partners to address moderate to complex customer issues.
• Ensure data integrity is maintained in all systems, including but not limited to, billing contacts and customer collection notes.
• Create, maintain, and update team process documentation.
• Mentor, coach, train, and provide feedback to other team members; may provide feedback to leadership on collections abilities of team.

Qualifications

• Associate's degree or equivalent experience.
• Significant experience in Business to Business Collections.
• Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact.
• Strong organizational, multi-tasking, and time management skills.
• Strong collaboration skills applied successfully within team as well as with all levels of employees in other areas.
• Strong Microsoft Excel skills.
• Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department.
• Strong critical thinking and problem solving skills.
• Ability to work well under pressure with a high degree of energy and a customer service-oriented attitude.
• Strong ability to present updates to internal and external stakeholders as needed.
• Able to thrive in a fast paced, deadline driven environment.
• Strong attention to detail.
• Demonstrated ability to influence, motivate and mobilize team members and business partners.
• Ability to work independently and in a team environment.
• Strong knowledge of Microsoft Operating systems and products.
• Up to 5% travel time required.

Requirements

• Manage collection of all past due balances on assigned portfolio of accounts by initiating appropriate contact via phone, e-mail, or vendor portals.
• Follow-up with internal and external stakeholders including, but not limited to, assisting on escalated accounts with disputed balances.
• Identify and research disputed items preventing or delaying payment, working with internal stakeholders as needed to reconcile accounts.
• Lead customer meetings and collaborate with business partners to address moderate to complex customer issues.
• Ensure data integrity is maintained in all systems, including but not limited to, billing contacts and customer collection notes.
• Create, maintain, and update team process documentation.
• Mentor, coach, train, and provide feedback to other team members; may provide feedback to leadership on collections abilities of team.