[Hiring] Club Administrator @Mud Club Inc.

Role Description

The Club Administrator supports the day-to-day operations of Mud Club, ensuring that workflows, communication, and documentation are accurate, timely, and well-coordinated. You’ll work across Clinical, Programming, Billing, Admin, and Tech teams to keep systems updated, tasks moving forward, and families supported. This is a highly collaborative, detail-oriented role with a strong focus on execution and follow-through.

What You’ll Do

• Operations & Coordination
  • Coordinate daily operations across teams to support smooth program delivery
  • Act as a central point of communication between Clinical, Admin, Billing, Programming, and Tech
  • Ensure tasks and workflows are progressing and completed on time
• Systems & Documentation
  • Maintain and update member records, workflows, and tracking systems (Dynamics and related tools)
  • Ensure accuracy and consistency across administrative platforms
  • Track and close weekly, monthly, and end-of-cycle operational tasks
• Member & Family Support (Non-Clinical)
  • Communicate with families via Microsoft Teams posts and messages, including updates, reminders, and general program communication
  • Support onboarding, scheduling changes, pauses, and discharges
  • Communicate with families regarding administrative updates and next steps
  • Ensure a clear, professional, and responsive experience for families
• Reporting & Documentation Support
  • Support drafting and coordination of Progress Reports (non-clinical components, formatting, tracking deadlines)
  • Coordinate and track Letters of Recommendation (LORs) and Justification for Equipment (JFE) requests
  • Ensure documentation is completed accurately and shared in a timely manner
• Process Improvement
  • Identify gaps or inefficiencies in workflows
  • Contribute to improving systems, documentation, and coordination processes
  • Participate in team meetings and operational planning

Qualifications

• Experience in administration, operations, coordination, or program support
• Strong attention to detail and ability to manage multiple workflows
• Clear, professional communication skills
• Comfortable working across teams and managing handoffs
• Tech-comfortable (CRM systems, spreadsheets, Teams, task management tools)
• Reliable, organized, and proactive

Nice-to-Have

• Experience in healthcare, education, or youth programming environments
• Familiarity with documentation workflows (reports, forms, coordination)
• Experience working in remote teams
• Interest in gaming or neurodiversity-affirming environments

Benefits

• Fully remote, collaborative team environment
• Clear systems with opportunities to improve and grow
• Meaningful work supporting kids and families
• Exposure to operations across clinical and program delivery teams
• Opportunities for growth within operations and systems leadership

Performance Indicators

• Accurate and timely completion of operational workflows and system updates
• Smooth coordination between teams with minimal breakdowns
• Clear, professional communication with families and staff
• Reliable tracking and completion of onboarding, LORs, JFEs, progress reports, and discharges
• Proactive identification of gaps and contribution to process improvements

Compensation

CAD $60,000 per year

How to Apply

Complete the application form and questionnaire.