[Hiring] Cloud Solution Architect Manager - AI Business Solutions @Microsoft

Role Description

As a Cloud Solution Architect Manager - AI Business Solutions, you will lead a team dedicated to helping customers realize the full value of their investments in Microsoft technologies. By leveraging your business and technical expertise, you will coach and empower your team to drive outcomes through AI Business Solutions and Unified Support. This is a people management role, with accountability for a portfolio of customers and aligned Microsoft business metrics.

Responsibilities

• Customer Engagement & Feedback:
  • Enhance customer engagement by improving account coverage ratios.
  • Increase technical capacity for Copilot and Agents.
  • Ensure every customer interaction delivers value and drives usage.
  • Deliver feedback, insights, success stories and strategic/technical input from customers with Engineering teams, Product Offerings teams and/or internal communities.
• Strategic Leadership:
  • Lead your team in driving the end-to-end Copilot & AI journey for customers across Chat, M365 Copilot, Copilot Studio, D365 and Power Platform.
  • Deliver cloud-based endpoint management and virtualization solutions.
  • Ensure the health and growth of the D365 & Power Platform customer base.
• Team Development:
  • Drive skill development and training through programs like Tech Boost, Tech Excel, and Tech Connect for technical skills.
  • Drive business value and BDM engagement skilling, coaching your team on how to articulate the business value impact of transforming with AI.
  • Foster a culture of continuous learning and development within your team that includes sharing experiences/learnings with the broader CSA community.
• Resolve blockers with urgency:
  • Drive team to anticipate, identify, escalate and mitigate blockers to accelerate solution deployment and usage.
• Operational Excellence:
  • Focus on operational excellence by aligning technical & business value paths to metrics.
  • Ensure accurate milestone creation and implement rigorous execution to drive usage excellence across the portfolio.
• Unified & VAS growth:
  • Ensure team delivers with excellence to give customers great Unified experience that helps realize the value they invest in.
  • Coach the team to use all available engagement opportunities to create VAS or Unified opportunities that the STU will drive, leading to Unified VAS growth.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field.
• 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture and/or consulting OR equivalent experience.
• 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.

Requirements

• Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 6+ years experience working in a customer-facing role (e.g., internal and/or external).
• 6+ years experience leading technical projects, teams, or functions.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
• Functional or technical certification in one or more of the Microsoft Dynamics 365 apps and fluency in SaaS solutions from Microsoft or its key competitors.

Compensation

• The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year.
• In specific work locations, such as the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is USD $165,600 - $272,300 per year.

Application Information

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Equal Opportunity Employer

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.