[Hiring] Cloud Security & Audit Solution Architect @Genesys

Role Description

We are seeking a Security expert to act as the Security Subject Matter Expert (SME) for Genesys Cloud customer assessments, audits and evidence-related engagements within the COE SPC team for global engagements. This is a hands-on technical security role, not a compliance or GRC position. We are looking for a security engineer who can deeply understand systems, analyse technical evidence, and confidently defend it with highly technical security and audit stakeholders.

• You will apply your expertise in security controls to Genesys Cloud services during customer audits, clearly articulating and defending our security, privacy, and compliance posture.
• This includes explaining controls and presenting evidence in complex discussions with security and compliance teams.
• You will build strong knowledge of Genesys Cloud AI capabilities and their security and compliance considerations, respond to security inquiries, and act as the internal escalation point for these discussions.
• The role requires deep technical credibility, strong evidence-handling discipline, and the ability to translate complex controls into clear, defensible audit narratives.
• You should be comfortable in high-pressure customer environments, managing competing priorities while maintaining accuracy and professionalism.
• Fluency in both English and German is required.

Qualifications

• Bachelor’s degree in Computer Science, Cyber Security, or equivalent experience.
• Experience as an auditee delivering evidence in compliance attestation presentations.
• Experience in IAM, network security, encryption, key management, logging, auditing, and monitoring in cloud environments and architecture.
• Ability to explain complex security concepts to technical and business audiences as a security subject matter expert.
• Strong written and verbal communication skills.
• Awareness of AI security risks and AI governance.
• Fluency in both English and German.

Requirements

• Strong understanding of AWS cloud security and SaaS shared responsibility models.
• Ability to discuss cloud-native architectures, distributed systems, and DevSecOps controls from an implementation perspective.
• Understanding of AI security trends and emerging cloud threats.

Benefits

• A highly technical, customer-facing SME role in a global COE team.
• Close collaboration with Engineering, Security, and Architecture teams.
• High autonomy in a trust-based environment.
• Exposure to complex enterprise environments.