[Hiring] Cloud Operations Engineer @Strategic Communications

Role Description

The Cloud Operations Engineer owns end-to-end operational and tactical execution for Strategic Communications’ cloud reseller and managed customer lifecycle, with primary emphasis on AWS public sector customers, partner programs, and multi-cloud operations. This individual serves as the customer-facing operating lead for onboarding, payer and account transfers, provisioning, billing transitions, program funding, credits, reporting, renewals, escalations, and offboarding.

This role converts commercial, contractual, security, billing, and technical requirements into coordinated actions across customers, Sales, Customer Success, Project Management, Engineering, Accounting, and cloud partners.

The successful candidate should have hands-on experience with technical execution and be able to confidently explain how a transition will occur, identify required access and controls, assign clear ownership, maintain an auditable record, and drive work through completion (independently or as part of a team).

Qualifications

• Bachelor’s degree in Business Administration, Operations, Information Systems, Technology, or a related field, or equivalent professional experience.
• Five or more years of progressively responsible experience in cloud operations, cloud resale, FinOps, customer success, service delivery, or partner operations within an enterprise technology environment.
• Direct experience working for an AWS partner, cloud reseller, distributor, managed service provider, or systems integrator, with practical responsibility for customer account and billing operations.
• Demonstrated experience leading customer onboarding, payer or account transfers, reseller transitions, provisioning, billing changes, and operational escalations.
• Hands-on working knowledge of the AWS Management Console and AWS billing structures, including payer and linked accounts, AWS Organizations, Cost and Usage Reports, permissions, credits, and account ownership processes.
• Demonstrated experience personally administering customer accounts in a cloud reseller or managed service environment, including account and billing transitions, cloud management platform configuration, billing reconciliation, and operational issue resolution.
• Experience using CloudCheckr or a comparable FinOps or cloud management platform for billing, reporting, account administration, and customer operations.
• Working knowledge of AWS partner discounts, incentives, credits, Marketplace transactions, private offers, funding programs, and reseller economics.
• Strong customer-facing communication skills, including the ability to lead discussions involving security, access, billing, transition risk, and operational responsibility.
• Proven ability to create and enforce SOPs, responsibility matrices, process controls, performance reporting, and auditable operational records.
• Advanced organizational, prioritization, and issue-management skills in a fast-moving, cross-functional environment.

Requirements

• Experience supporting AWS public sector customers or government-focused cloud programs.
• Experience with AWS Migration Acceleration Program operations, partner funding claims, account-level credit application, or similar cloud incentive programs.
• Familiarity with AWS Partner Central, ACE, AWS Marketplace, distributor or aggregator workflows, and cloud software licensing operations.
• Working knowledge of Azure or Google Cloud reseller and customer operations.
• Familiarity with FinOps practices, cloud commitments, optimization, and customer business reviews.
• AWS certification, FinOps Certified Practitioner credential, or comparable cloud operations certification.
• Awareness of NIST, FedRAMP, state security requirements, and public sector procurement considerations.
• Proficiency with Microsoft Excel, Smartsheet, TigerPaw/Rev.IO, ticketing platforms, documentation tools, and operational dashboards.
• Experience leading or mentoring operational personnel and building cross-functional service processes.

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Long-term and Short-term Disability Insurance
• 401k Plan
• Paid Vacation Days
• Paid Sick Days
• Paid Holidays

• Dog-friendly corporate office
• Wellness incentives
• Referral bonuses

Physical Requirements

Work is generally sedentary in nature, but may require standing and walking for up to 20% of the time. The work environment is generally favorable. Lighting and temperature are reasonable. Work is generally performed within an office environment, with standard office equipment available. Occasional business travel required – estimated not to exceed 10% annually.

Require use of multiple computer monitors and software programs simultaneously, desk phone, mouse and keyboard.

Screening Requirements

• Background Check
• Drug Testing