[Hiring] Cloud Administrator @Databank IMX

Role Description

DataBank is pleased to announce a new opportunity for a remote Cloud Administrator to join our Professional Services Cloud team. Our Cloud Administrator operates and maintains DataBank's cloud environments and the customer solutions running in them. This is a run-and-operate role rather than a design role.

Responsibilities

• Cloud operations and maintenance
• Administer and monitor AWS environments — EC2, VPC, S3, IAM, and related services — for availability and performance.
• Provision and configure cloud resources to established patterns, using Infrastructure as Code where available.
• Apply patching, updates, and routine maintenance on a defined schedule with proper change control.
• Respond to alerts and incidents, troubleshoot networking and system issues, and drive them to resolution.
• Administer backup, recovery, and retention configurations and verify restores.
• Security, access, and compliance
• Administer identity and access management, including roles, permissions, and periodic access reviews.
• Work with the Cloud Security team so environments continue to meet our security standards and ISO certification requirements.
• Follow change control, InfoSec, and audit requirements, and produce evidence when requested.
• Remediate configuration and vulnerability findings within agreed timeframes.
• Cost management and reporting
• Monitor cloud spend and identify and implement cost optimization opportunities such as rightsizing and cleanup of unused resources.
• Maintain tagging and account hygiene so spend can be attributed accurately.
• Report on utilization, capacity, and cost trends to the Director of Cloud.
• Maintain accurate documentation of environments, configurations, and runbooks.
• Support and collaboration
• Provide post-deployment support for cloud solutions and assist with go-live support as needed.
• Provide status updates to project managers on PM-run projects and to team leads on non-PM projects.
• Cross-train teammates and share knowledge on cloud operations practices.
• Stay current on cloud services and recommend operational improvements.

Qualifications

• Bachelor's degree or related experience
• Comfortable owning all aspects of OnBase administration
• Preparation for / presently maintaining OnBase Installer Certification
• Experience administering enterprise environments running Microsoft Windows Server
• Excellent written, listening, and communication skills including interpersonal, negotiation, and conflict resolution
• Strong software and information technology knowledge base
• Works well in a team environment as well as when working independently
• Strong telephone presence and consulting skills
• Proactively assists clients and team

Preferred

• AWS experience with FSx, ECS, and RDS
• Scripting in Python or PowerShell
• Azure administration experience
• Experience in an IT environment with change control, InfoSec, and ISO certification adherence
• Windows Server, Linux, Active Directory, Group Policy, and file share management
• Configuration management tooling
• Experience in the Enterprise Content Management (ECM) sector
• AWS technical certification, such as Solutions Architect Associate or SysOps Administrator
• 2+ years of hands-on AWS administration experience
• Experience with AWS Console, EC2, VPC, S3, and IAM
• Working experience with Infrastructure as Code
• Administration of networking concepts in AWS including load balancing, TCP/IP, HTTP, and DNS, with network troubleshooting ability
• Documentation experience covering environments, configurations, and runbooks

Travel

• Up to 10% travel is required for this position

Information Security Requirements

• Ability to pass individual background check and drug screenings, when required.
• Operate in accordance with all DataBank information security policies and procedures.
• Understand and acknowledge all job responsibilities relating to information security and protecting sensitive company and/or client information.
• Execute information security processes and procedures as required based on job functional responsibilities.
• Protect information assets from unauthorized access, disclosure, modification, destruction or interference.
• Report information security events, incidents, and any other risks identified to designated company resources.

Benefits

• Salary
• Medical/Dental/Vision Insurance
• Disability & Life Insurance
• 401k Retirement Plan
• Flexible Spending
• Health Savings Account
• Parental Leave
• Generous PTO
• Volunteer PTO
• Company Paid Holidays
• Career Advancement opportunities
• Company-wide bonus program & merit program