[Hiring] Closing Advocate @Trader Interactive

Role Description

The position of Closing Advocate (CA) is responsible for the coordination between the Buyer, Seller, Sales Reps, and any third-party vendors as we progress from a Fully-Executed Contract to the Closing. Essentially, the Closing Advocate is the quarterback for the deal ensuring that everyone is doing what they are supposed to be doing.

• Assist Closing Advocates on getting titles and lien releases.
• Prepare DMV work for the closing team.
• Check DMV work once received by Closing Advocates to ensure everything is correct and filled out properly.
• Make sure all documents that are needed are available for DMV work.
• Make daily calls to banks to check the status of titles and lien releases within 5 business days.
• Assist the closing team in notarizing documents when needed.
• Get electronic titles printed out once the lien has been released via fax to the DMV.
• Drop off DMV to the Sarasota Tax Office for DMV processing.
• Once DMV work comes back in from the DMV office, go through the documents to ensure title work was done correctly and prepare completion packets.
• Track and keep updated all DMV work submitted to the Sarasota Tax Office.
• Assist the closing team in preparing for requesting duplicate titles.
• Send documents to the correct DMV if a duplicate title is needed.
• Reach out to any DMV offices to find out what is needed to request a duplicate title.
• Advise the closing team what is needed when requesting a duplicate title.
• Go through all waiting on banks to make sure we have not been waiting more than 15 business days for titles or liens.
• Send USCG paperwork via fax or email.
• Assist Closing Quality Control Admin with preparing completion packets.
• Open incoming USPS mail and assign title or lien releases to the proper deal folder in the CQC office. Update deal notes and update staging to either waiting on address confirmation, prepping s/b packet, or DMV prep if we are doing title work.

Qualifications

• Bachelor’s degree and/or 2+ years in sales customer service operations.
• Serious dedication to customer service.
• Motivated by participating in a successful close.
• Flexibility in working hours.
• Ability to multi-task effectively.
• Comfortable with technology.
• Proactive management skills.
• Communication intelligence.

Requirements

• Ability to manage 35-50 deals during the busy season.
• Willingness to work evenings or weekends as needed.
• Strong organizational skills to prevent any tasks from slipping through the cracks.
• Professional communication style with all stakeholders.

Benefits

• An inclusive and supportive work environment.
• Opportunity to be part of a global group of digital marketplace businesses.
• Flexible leave options and employee benefits including up to 31 days of paid time off in your first year.
• Continuing education with access to LinkedIn Learning.
• A full benefits package including medical, dental & vision.
• 401K with company match.
• Wellness program.