[Hiring] Clinical Workflow Analyst @Rackner

Role Description

Rackner is seeking an experienced Clinical Workflow Analyst to diagnose complex electronic health record (EHR) issues, restore functional workflows, and strengthen application reliability in mission-critical federal healthcare environments. In this hands-on role, you'll apply your EHR expertise to resolve challenging application issues, manage cases through confirmed resolution, and identify opportunities to improve clinical technology operations.

• Investigate and diagnose complex Tier II/III clinical application and workflow issues, identifying functional disruptions and determining appropriate resolution paths.
• Manage assigned application support cases from initial contact through user-confirmed resolution, maintaining accurate documentation and coordinating with specialized teams when needed.
• Maintain clinical workflow documentation and competency mappings, ensuring alignment with application functionality, operational processes, and evolving user needs.
• Evaluate the functional impact of application releases and changes, identifying workflow implications and communicating findings to appropriate stakeholders.
• Provide functional application expertise during priority incidents, contributing to troubleshooting and coordinated resolution through case closure.
• Analyze service tickets and available application performance data to identify recurring challenges and recommend improvements to training, user adoption, and automation processes.
• Provide functional application assistance during go-lives and clinical unit transitions, including occasional onsite engagement to address issues and facilitate operational readiness.

Qualifications

• 5+ years of professional experience supporting electronic health records (EHR) or clinical applications.
• Direct professional experience supporting clinical workflows within designated military healthcare EHR environments.
• Professional experience handling application support cases using ServiceNow.
• Active U.S. Government Secret security clearance.
• Strong functional troubleshooting, analytical, documentation, and communication skills, with the ability to coordinate effectively across clinical and technical teams.

Preferred Qualifications

• Familiarity with specialized operational or field healthcare applications.
• ITIL 4 Foundation certification.
• Experience with EHR utilization analytics and application performance insights tools.

Benefits

• Medical, dental, and vision insurance.
• Life and disability insurance coverage.
• 401(k) retirement plan with company matching contributions.
• Paid time off and company holidays.
• Professional development and certification support.
• Remote-work equipment and home-office resources.
• Fitness and wellness benefits.

Work Arrangement

This is a remote, U.S.-based position requiring occasional travel to support clinical application go-lives and operational transitions.

Equal Opportunity Employer

Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.