[Hiring] Clinical Support Application Analyst @UofL Health

Role Description

Clinical Support Analyst II serves as an integral member of the IT Cerner Support team. Key responsibilities include direct involvement with the development, implementation, training, and support of the electronic health record (EHR). This employee will use their detailed knowledge of the electronic health record and their ability to analyze processes/systems to impact the organizations’ strategic initiatives and patient experience.

Essential Functions:

• Assists in the development, maintenance, and support of Cerner and other clinical systems for the area of responsibility.
• Provides input and guidance to build and design teams regarding build, optimization, training plans, goals, and implementation within their defined area.
• Coordinates discussions with hospital department leaders, end users, and IT Teams providing expertise on workflows of the clinical applications.
• Establishes plans for supporting super-user groups.
• Supports and leads evaluations of IT updates and revisions; establishes priorities and plans for release schedules.
• Ensures that maintenance releases are properly tested and quality assured prior to production.
• Supports and leads incident management processes and escalates issues as appropriate.
• Provides mentoring and training to application analysts I in system analysis & design, specification development and documentation, and end-user training with ULH prescribed methodologies.
• Completes assigned tasks per defined project scope, timelines, and budgets for implementations; works to prescribed methodologies for all project implementations.
• May work on multiple implementations at any given time.
• Provides Level 1, 2, and 3 support for day-to-day production issues maintaining documentation in the appropriate tracking systems while adhering to prescribed escalation & change control procedure; performs Tier 1, 2, and 3 Application/Systems support.

Other Functions:

• Works closely with the Director of Clinical Applications, Clinical Leadership, and other stakeholder teams to design, implement, and support the goals and objectives of the organization set by the leadership.
• Uses clinical background and EHR experience to benefit the build, support, and optimization of the EHR application assigned.
• Ensures consistent use of clinical information technology and the adoption of care team workflow changes enabled by Cerner.
• Acts as a liaison between technical staff and business subject matter experts in creating and refining business requirements.
• Proactively communicate and collaborate with internal and external customers to analyze information needs and functional requirements and delivery.
• Works closely with Applications Analysts, departments, and technical teams to create and maintain appropriate application and workflow documentation.
• Maintains relationship with vendors of hospital applications to understand current and future features and functionality and product life cycle.
• Adheres to all Security Standards as set forth by the organization and National guidelines.
• Maintains compliance with all company policies, procedures, and standards of conduct.
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times.
• Performs other duties as assigned.

Qualifications

• Bachelor’s Degree in Business, Information Science, Computer Science, Informatics or related field (required).
• Seven years of prior Cerner Clinical applications experience or other EHR implementation and/or support experience (preferred).
• Experience with healthcare IT applications and knowledge of healthcare environment and system configuration (preferred).
• Certification on any of the following Cerner modules (preferred): CCL, ESH, Cerner Rules, PathNet, RadNet, Powerchart, Pharmnet, Powerplans, Orders, Powerforms.

Requirements

• Excellent analytical and problem-solving skills.
• Experience using Cerner modules.
• Strong working knowledge of clinical processes and workflows.
• Able to coach and explain Information Technology Infrastructure Library (ITIL) framework and concepts, concepts of application design, evaluation and testing, and system analysis & design to others.
• Must be able to communicate effectively in both verbal and written formats.
• Ability to break down problems or tasks; scanning one’s own knowledge and experience to identify causes and consequences of events.
• Proficient in a variety of software applications and systems, including web-based services.
• Expert-level skills in Cerner.
• Basic understanding of ITIL framework.
• Knowledge of the concepts of application design, evaluation, and testing.

Benefits

• Demonstrates a commitment to service, organization values, and professionalism through appropriate conduct and demeanor at all times.
• Maintains confidentiality and protects sensitive data at all times.
• Adheres to organizational and department-specific safety standards and guidelines.
• Works collaboratively and supports efforts of team members.
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community.