[Hiring] Clinical Outreach Manager @Pacific Quest

Role Description

The Clinical Outreach Manager builds and maintains Pacific Quest’s referral relationships with treatment programs and clinical providers outside the therapeutic consultant network. This role develops program-to-program partnerships with other treatment programs and centers, including:

• Residential treatment centers
• PHP/IOP programs
• Hospitals and inpatient units
• Outpatient therapists
• Psychiatrists
• Psychologists
• Insurance providers
• Other behavioral health professionals

The Manager represents Pacific Quest in the field through visits, tours, events, and conferences, educates partners on Pacific Quest’s clinical model and the residents it serves best, and turns those relationships into appropriate, well-matched referrals that support census across the Adolescent and Young Adult programs.

Qualifications

• Bachelor’s degree in psychology, social work, communications, or a related field preferred; equivalent outreach or behavioral health experience considered
• 3+ years of clinical outreach, business development, or admissions experience in behavioral health preferred, ideally with adolescents or young adults
• Established relationships with treatment programs and clinical providers strongly preferred
• Working knowledge of levels of care (residential, PHP, IOP, outpatient) and the referral process
• Working knowledge of HIPAA and the handling of protected health information
• Experience with CRM systems and Google Workspace
• Ability to travel frequently, including overnight and air travel
• Ability to pass pre-hire and ongoing background checks, fingerprint, and drug screens
• Prehire TB and physical clearance required
• Must have a valid driver’s license and maintain proof of personal auto insurance

Requirements

• Identify, build, and maintain referral relationships with therapeutic programs, RTCs, PHP/IOP programs, hospitals and inpatient units, insurance providers, and outpatient clinicians serving adolescents and young adults
• Develop step-down and step-up pathways with partner programs, including facilities transitioning students to and out of residential care
• Maintain a prioritized target list of referral partners and a regular contact cadence with each
• Conduct in-person and virtual visits, presentations, and activities with partner programs and clinical teams
• Represent Pacific Quest at regional and national conferences, provider networking events, and community gatherings
• Plan and host Pacific Quest outreach events, including provider meetups and on-site tours in Hilo
• Route incoming partner referrals to the admissions team promptly with complete referral information
• Prescreen referrals for fit and set accurate expectations with referring professionals
• Follow up with referring partners on referral status, admission, progress (with appropriate releases), and discharge
• Collaborate with the admissions team to close the loop on every partner referral
• Support development of alumni, military/TRICARE, and community referral sources as directed
• Log all outreach activity, contacts, and referrals in the CRM
• Report weekly on outreach activity, referral volume by source, and pipeline status
• Share field intelligence on referral trends, competitor programs, and partner needs with leadership

Benefits

• $100,000 - $150,000 a year starting salary commensurate with experience and qualifications
• Healthcare including preventative health and wellness benefits; prescription, dental and vision options
• Employee Assistance Program
• Paid time off accrual and holiday pay
• Parental leave
• 401k plan
• Prodeals and discounts