[Hiring] Clinical Operations Liaison @Sprinter Health

Role Description

We are growing rapidly and are looking for a Clinical Operations Liaison to support our clinical leaders as we scale our field operations and clinical teams. You’ll be the connective thread between our NPs and Sprinters (our clinician field staff) and the operational systems that keep them paid, trained, and compliant — handling workforce tracking, payroll compliance follow-up, documentation review, and reporting so clinical leadership can stay focused on patient care, clinical support, and clinical oversight.

This is a temporary, full-time position. This role reports to the Director of Quality & Training.

Key Responsibilities

• Workforce & Payroll Compliance
  • Serve as the day-to-day point of contact for NPs and Sprinters on timesheet, mileage, and documentation questions
  • Follow up with field employees on timesheet submissions, PTO entries and approval, and sick time to ensure accuracy before each payroll close
  • Validate weekly mileage and hours are submitted in accordance with policy and protocols
  • Review and abstract supporting documentation for mileage and time submissions
  • Approve expenses within set parameters
  • Data pulls and tracking for peer audits, bonus incentives
  • Deliver a weekly exception report to each manager — escalations only, with full documentation
  • Other duties as assigned
• Workforce Operations & Reporting
  • Maintain clinical employee attendance, call-off, and workforce planning trackers
  • Track training completion in Sprinter University and annual compliance for clinical teams
  • Prepare weekly and monthly operational reports for your assigned clinical area
  • Support logistical planning for workforce
  • Maintain dashboards, trackers, and workforce metrics
  • Other duties as assigned
• Escalation & Program Support
  • Manage administrative escalation trackers and ensure timely follow-up on open items
  • Route non-clinical operational issues to appropriate teams
  • Maintain SOPs, workflows, and operational documentation
  • Track project milestones and action items; support new workflow launches as directed by the In-Home Director
• Compliance & Quality
  • Participate in internal audits; identify documentation gaps and recommend process improvements
  • Flag recurring issues or inefficiencies in existing workflows and propose fixes to your manager
  • Maintain confidentiality and adhere to all HIPAA and compliance standards

Qualifications

• A desire to work collaboratively with a tight-knit but quickly growing team across many different areas of the business
• Flexibility, humility, and a sense of humor
• Excitement for working in a fast-paced, high-growth environment

Requirements

• 2+ years in an operations, coordination, or administrative support role
• Experience managing multiple workflows, trackers, or reports simultaneously
• Comfortable working independently and remotely with minimal day-to-day direction
• Strong communication and problem-solving skills
• Proficient in EHR systems and Google tools
• Reliable internet connection and dedicated, secure workspace
• Available to work CST hours

Preferred

• Experience in healthcare operations, medical group administration, or home health/home care
• Familiarity with multi-state payroll or leave compliance
• Experience supporting a distributed or regional field team
• Prior use of Rippling or a similar HRIS platform

This Role Does Not Include

• Disciplinary action or performance management
• Clinical, patient-facing, or care coordination responsibilities

Technologies We Use

• Slack
• Google Suite (Docs, Slides, Sheets)
• Rippling or similar HRIS platform

Compensation

The compensation range for this position is $65,000–$75,000 annualized + benefits. Within the range, individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training.

Equal Opportunity Employer

Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.