[Hiring] Clinical Applications Analyst I @Denver Health

Role Description

We are recruiting for a mission-driven Clinical Applications Analyst I to join our team! Under supervision and with direction, the Clinical Application Analyst is able to diagnose issues, identify appropriate resources and escalations, and propose and implement solutions to simple problems and requests. Candidate is competent to work on most phases of application life cycle, including:

• Creating support documentation
• Implementing simple software upgrades
• Troubleshooting issues

Works with business owners and vendors to understand software functionality and workflows, including future developments and departmental growth. Devises or modifies procedures to solve problems considering software application limitations, operating time, and desired results.

Essential Functions:

• Communicates and intervenes appropriately with end users, departmental personnel, or with vendors to help resolve issues in a timely manner. (25%)
• Completes simple troubleshooting and support on all systems. (25%)
• Responds to email, voicemail, pager requests in a timely manner set forth by departmental policy. Creates, maintains, and follows detailed documentation processes to ensure cross functional knowledge sharing. (10%)
• Ensures up to date documentation on all systems, tickets and projects. (10%)
• Implements change or performs necessary system changes. (10%)
• Plans and organizes time effectively while being able to constantly prioritize and reprioritize as necessary. (10%)
• Anticipates resources needs and plans accordingly. (10%)

Qualifications

• Associate's Degree required.
• In lieu of Associate's degree, 1 year additional experience required.

Requirements

• 1-3 years relevant experience required.
• Identify and resolve systems issues using IT solutions and ticketing system(s).
• Identifies and designs technical solutions to complex application requirement utilizing then supported application tools and functions. Provides multiple options and considerations when available.
• Assists with building, maintaining, and troubleshooting recurring scheduled automations.
• Assists with building, maintaining, and troubleshooting application and technical configurations.
• Assists with building, maintaining, and troubleshooting complex application extensions, including approval/processing workflows, functional enhancements, integrations, reports, analytics, and security. Coordinates with technical development resources as needed to accomplish objectives and meet team standards.
• Conduct in-depth tests for modified and new systems or applications.
• Coordinate with vendors for issue and task progress.
• Work independently to gather business requirements including leading design sessions for new implementations or optimizations of business processes, operations, and process flows.
• Perform data inquiries, extracts, reports, and uploads in support of operations, customer support and system integrity.
• Work independently to provide day to day support for clinical applications.

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions.

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays.
• 100% paid parental leave up to 6 weeks.
• Immediate eligibility for retirement plans with employer contribution up to 9.5%.
• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center.
• Free RTD EcoPass (public transportation).
• Childcare discount programs & exclusive perks on large brands, travel, and more.
• Tuition reimbursement & assistance.
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways.
• Professional clinical advancement program & shared governance.
• Public Service Loan Forgiveness (PSLF) eligible employer + free student loan coaching and assistance navigating the PSLF program.
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer.