[Hiring] Client Solutions Director @OLIVER Agency

Role Description

The successful candidate will play a crucial role in bridging the gap between technical teams, new business, and support in delivering business objectives. Supported by the Commercial and Implementation team, they will lead efforts in new client pitches/setups, analyze processes, identify opportunities for improvement, and help implement technology solutions that align with our strategic goals.

Key Responsibilities

• Requirement Gathering and Analysis:
  • Work with stakeholders to gather, document, and analyse business requirements for new client accounts.
  • Translate client business needs into workflows for client and Tech teams, asking the right questions to ensure accurate scope and cost.
• Process Improvement and Solution Design:
  • Evaluate existing processes and recommend enhancements for efficiency, cost reduction, and improved outcomes.
  • Collaborate with tech and business teams to design solutions that align with overall business strategy.
  • Creating commercial models that deliver the workflow.
• Project Management and Stakeholder Communication:
  • Lead new client pitches, ensuring a smooth transition to implementation for setup.
  • Serve as a liaison between stakeholders and technical teams, facilitating effective communication to ensure understanding and alignment.
• Data Analysis and Reporting:
  • Analyse data to support decision-making processes, create measurement process for new clients.
  • Create reports and presentations to convey findings and recommendations for new solutions.

Qualifications

• 10-15 years’ experience in solution design, process optimisation, operations, technical consulting, or similar roles.
• Experience in advertising, creative agency, production, or digital content operations.
• Fluency in German or French language.
• Strong problem-solving mindset with the ability to translate business challenges into operational and technical solutions.
• Excellent communication and stakeholder-management skills, with the confidence to lead conversations during pitches and onboarding.
• High attention to detail, strong analytical capability, and a proactive approach to identifying risks and opportunities.
• Comfortable working cross-functionally and remotely across multiple markets and teams.

Benefits

• Equal opportunity employer committed to creating an inclusive working environment.
• Ambitious environmental goals around sustainability, with science-based emissions reduction targets.