[Hiring] Client Services & Onboarding Operations Manager @Kyo

Role Description

As Client Services and Onboarding Operations Manager, you will:

• Lead and optimize the client onboarding and operational experience from referral through active service delivery, overseeing intake, authorizations, and service activation.
• Manage, coach, and develop a team of Client Services professionals, driving performance standards, accountability, and continuous improvement.
• Act as a data-driven, technology-forward operational partner, leveraging AI-enabled automation and analytics to streamline the client service lifecycle.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 4–6+ years in client services, healthcare operations, customer success, onboarding, or healthcare administration.
• 2+ years of people management experience, including performance management, coaching, and team development.
• Proven success leading distributed or offshore teams.

Requirements

• Demonstrated success leading operational processes, driving continuous improvement initiatives, and leading change management for enterprise software implementations (e.g., Salesforce, Zendesk, ERP integrations).
• Proven experience leveraging AI and automation tools (e.g., ChatGPT, Gemini, Claude) to optimize workflows while maintaining data integrity and security.
• Demonstrated success driving organizational adoption of new tools, including the ability to communicate the "why" behind new technology and troubleshoot resistance.
• Strong analytical, organizational, and problem-solving skills, with the ability to manage sensitive client information with professionalism and discretion.
• Exceptional written and verbal communication skills, with proficiency in CRM, operational systems, and productivity platforms.
• Ability to work independently and effectively in a fast-paced, high-growth remote environment with changing priorities.

Benefits

• Career growth opportunities and professional development support.
• Competitive wages.
• Paid vacation and holidays.
• Cell phone stipends to support your day-to-day work.
• Comprehensive benefits including medical, dental, vision, and life insurance.
• 401(k) program with company match.
• A collaborative, team-based environment grounded in strong professional support and development.