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Client Operations Lead
@USN U.S. Nursing Corporation
[Hiring] Client Operations Lead @USN U.S. Nursing Corporation
Mar 13, 2025 - USN U.S. Nursing Corporation is hiring a remote Client Operations Lead. 💸 Salary: $24.95 - $31.20 per hour. 📍Location: USA.
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Role Description
The USN Client Operations Lead role is primarily responsible for supporting external stakeholders in organizing and managing the pre-orientation curriculum, educational materials, and onboarding processes for incoming staff involved in strike events. This role ensures that all staff are well-prepared and equipped with the necessary knowledge and resources prior to the start of their assignment.
- Coordinate with clients to align on pre-onboarding education needs
- Share best practices
- Review Orientation plans to ensure a smooth experience
- Manage and oversee the creation, review, and completion of client-specific pre-orientation curriculum
- Assist clients in planning face-to-face orientation sessions
- Leverage strong project management skills to develop efficient workflows
- Organize and facilitate meetings to support client services and operations
- Schedule, participate in, and lead client calls as needed
- Collaborate with client services and operations teams for continuous improvement
- Provide support for onsite strike operations as needed
- Identify opportunities to streamline client processes
- Perform additional duties as requested by management
Qualifications
- Exceptional organizational skills
- Strong time management abilities
- Excellent communication skills, both verbal and written
- Willingness to travel to support job actions
- Strong decision-making skills
- Self-motivated with the drive to succeed in a fast-paced environment
- Positive attitude in handling challenges
- Solid technical skills, with proficiency in MS Office (Word, Excel, PowerPoint), Outlook, scheduling software, and Smartsheet
- Previous experience in healthcare or staffing environments preferred
- Strong alignment with organizational core values of Integrity, Compassion, and Excellence
- Demonstrates excellent interpersonal skills
- Strong administrative and coordination skills
- Ability to manage sensitive and confidential information
- High attention to detail and accuracy
- Associate’s degree required; Bachelor’s degree preferred
- Experience managing client communications through various channels
- Proficiency in Smartsheet and its functionality
- Familiarity with LMS platforms
- Preferred experience with HealthStream, Absorb LMS, and other common platforms
- Experience with website updates
- Knowledge of DocuSign for document management
- Familiarity with Bullhorn or similar recruitment software
- Exposure to Quickbase for project management
- Understanding of Textus for communication needs
- Ability to manage Outlook rules and shared inboxes efficiently
- Strong foundation in Excel
Requirements
- Ability to use sensory skills to effectively communicate and interact with others
- Ability to use manual dexterity, visual acuity, and hearing acuity to operate office equipment
- Ability to sit for extended periods at a keyboard and workstation
- Ability to lift up to 15 pounds at times
Benefits
- Health, dental, vision insurance
- FSA/HSA
- Company-paid life insurance
- 401K with discretionary match
- Paid time off
- Paid parental leave
- Tuition reimbursement
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
$24.95 - $31.20 per hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 13, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
