[Hiring] Client Integration Enablement Specialist @Grail

Role Description

GRAIL is seeking a Client Integration Enablement Specialist to drive successful onboarding and activation of client integrations across a rapidly expanding portfolio of partners and integration pathways. This role sits at the intersection of clinical workflows, healthcare technology, and client engagement, serving as a strategic partner to health systems, digital health companies, and provider organizations. The individual will lead client-facing integration efforts, ensuring seamless adoption of Galleri ordering and results workflows across multiple platforms, including Epic (Aura), Athena, Quest, point-to-point HL7 integrations, and other lab platforms. This role is highly cross-functional and requires the ability to translate between clinical, technical IT, and operational stakeholders to enable scalable, high-quality integrations.

Responsibilities

• Client Integration Enablement & Execution
  • Serve as the primary client-facing integration lead, guiding partners through onboarding, implementation, and activation.
  • Support integration discovery, requirements alignment, and workflow design discussions with the client and internal stakeholders.
  • Drive successful deployment of integrations across multiple pathways, including:
    • Point-to-point HL7 integrations
    • Epic Aura integrations
    • Athena Integrations
    • Quest hub-and-spoke integrations
    • Digital health and non-standard workflows
  • Ensure alignment between client workflows and GRAIL capabilities to support scalable, compliant implementations.
  • Internal Planning and execution of future infrastructure enhancements to facilitate scalable Integrations.
• Workflow Design & Clinical Informatics Leadership
  • Possesses Knowledge in clinical workflows and EHR integration best practices.
  • Validate and optimize ordering, resulting, billing, and operational workflows.
  • Bridge the gap between clinical operations and technical implementation.
  • Provide guidance on clinical decision support, patient identification, and workflow optimization strategies.
• Technical & Integration Expertise
  • Guide partners on integration architecture, including:
    • HL7 (ORM/ORU), FHIR, and API-based integrations
    • Hub-and-spoke vs. point-to-point models
    • Data mapping and workflow configuration
  • Support requirements definition, solution design, and integration specifications.
  • Partner with internal software, product, and engineering teams to translate client needs into scalable solutions.
• Testing, Validation & Go-Live
  • Oversee User Acceptance Testing (UAT) and end-to-end workflow validation.
  • Ensure integrations meet quality, performance, and operational standards prior to go-live.
  • Support troubleshooting, issue resolution, education, and escalation management.
• Post-Launch Support & Continuous Improvement
  • Monitor post-launch performance and support issue resolution.
  • Partner with Customer Service, Lab Operations, and Product teams to address workflow or integration gaps.
  • Identify opportunities for scalability, standardization, and process improvement.
• Field Enablement & Internal Leadership
  • Support training and provide SME support to commercial and field teams.
  • Develop integration playbooks, best practices, and enablement materials.
  • Support deal strategy and client conversations as a technical and workflow expert.

Qualifications

• BS/BA with 2+ years or Master’s with 1+ years of experience in:
  • Clinical informatics, healthcare IT, or EHR integrations
  • Client-facing implementation or consulting roles
• Strong understanding of:
  • Healthcare workflows (clinical, operational, billing)
  • EHR systems (Epic, Athena, Cerner, etc.)
  • Integration standards (HL7, FHIR, APIs)
• Experience leading client implementations and cross-functional projects.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Strong problem-solving, organizational, and stakeholder management skills.

Preferred Qualifications

• Experience with Epic (including Aura), Athena, Quest, or lab integrations.
• Epic certifications (Bridges, Beaker, Ambulatory, or related).
• Experience with diagnostic labs, oncology, or population health programs.
• Familiarity with clinical decision support (CDS) and patient engagement workflows.
• Client-facing leadership and consultative approach.
• Deep understanding of clinical + technical workflow intersection.
• Ability to operate in a high-growth, ambiguous environment.
• Strong cross-functional collaboration skills.
• Process-oriented mindset with focus on scalability and quality.

Physical Demands & Working Environment

• Hours and days may vary depending on operational needs.
• Working with dry ice may be necessary.
• Standing or sitting for long periods of time may be necessary.
• May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation.
• Some lifting (up to 25 pounds) may be necessary.

Compensation & Benefits

• Expected full time annual base pay scale for this position is $77K - $95K. Actual base pay will consider skills, experience and location.
• This role may be eligible for other forms of compensation, including an annual bonus and/or incentives, subject to the terms of the applicable plans and Company discretion.
• Employees in this role are also eligible for GRAIL’s comprehensive and competitive benefits package, offered in accordance with our applicable plans and policies. This package currently includes:
  • Flexible time-off or vacation
  • A 401(k) retirement plan with employer match
  • Medical, dental, and vision coverage
  • Carefully selected mindfulness programs

Equal Employment Opportunity

GRAIL is an equal employment opportunity employer, and we are committed to building a workplace where every individual can thrive, contribute, and grow. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, disability, status as a protected veteran, or any other class or characteristic protected by applicable federal, state, and local laws. Additionally, GRAIL will consider for employment qualified applicants with arrest and conviction records in a manner consistent with applicable law and provide reasonable accommodations to qualified individuals with disabilities.