[Hiring] Client Coordinator - Supervisor @IME RESOURCES LLC

Role Description

A great leader can make all the difference. If you're a collaborative, team-focused people leader who enjoys supporting others, removing roadblocks, and creating an environment where employees can thrive, MCMC would love to hear from you about our Client Coordinator Supervisor opening!

This is a 100% remote position with a Monday through Friday schedule, 8:30am-5:00pm EST. Experience working for an Independent Dispute Resolution Entity (IDRE) and knowledge of the Federal IDR/No Surprises Act process is a significant plus but not required.

The Client Coordinator Supervisor is responsible for ensuring day-to-day operations run smoothly and efficiently while providing overall leadership and direction to the department. This position directly supervises department staff, fosters a collaborative and supportive team environment, and ensures all client inquiries are handled with the highest level of customer service and in compliance with all regulatory and company standards. The ideal candidate is a proactive leader who enjoys developing people, promoting teamwork, and driving operational excellence.

Duties/Responsibilities

• Prioritize and manage daily workflow to ensure all client inquiries and product lines are completed on time with the highest level of quality.
• Ensure the appropriate and equitable distribution of work to achieve daily, weekly, and/or monthly goals.
• Create, coordinate, and review all monthly client spreadsheets to ensure turnaround times are met.
• Ensure the utilization of all systems and databases for client and/or examinee information is correct and up to date.
• Responsible for developing ad hoc and/or customized reports as required.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Ensure all client relationships are maintained and all client-specific requirements are met.
• Ensure department compliance with all federal ERISA and/or state mandates.
• Promote effective and efficient utilization of all clinical resources and make necessary recommendations for improvements to management.
• Assist promptly in resolution of any physician and/or customer complaints or quality assurance issues.
• Provide backup to all departmental positions as required.
• Provide insight and direction to management on consultant quality, availability, and compliance with all company policies and procedures.
• Participate in the development and implementation of policies and procedures to promote efficient operations.
• Attend all management meetings as required.
• Participate in various educational and/or training activities as required.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of one to three years clerical experience; or equivalent combination of education and experience. Experience supervising in a medical office or insurance industry preferred.
• Knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, PowerPoint, Excel, and the Internet.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals; compute rates and percentages.
• Full understanding of HIPAA regulations and compliance.
• Ability to follow instructions and respond to management’s directions accurately.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.
• Exceptional communication skills by conveying necessary information accurately, listening effectively, and asking questions for clarification.
• Ability to work independently, prioritize work activities, and use time efficiently.
• Ability to maintain confidentiality.
• Ability to demonstrate and promote a positive team-oriented environment.
• Ability to stay focused and concentrate under normal or heavy distractions.
• Ability to work well under pressure and/or stressful conditions.
• Ability to manage change, delays, or unexpected events appropriately.
• Demonstrates reliability and abides by the company attendance policy.

Company Description

MCMC completes over 100,000 reviews each year for more than 400 clients, including almost all of the nation’s largest Health Plans, PBMs, Disability Carriers, TPAs, UR companies, Self-Insured Employers, Taft-Hartley Plans, and Government Organizations.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.