[Hiring] Claims Verification Supervisor @TopDog Law

Role Description

In this role, you will be responsible for:

• Team Leadership
  • Supervise, coach, and evaluate claims verification specialists
  • Manage workload distribution to meet turnaround time (TAT) standards
  • Lead onboarding and ongoing training on claims procedures and compliance
• Claims Oversight & Quality
  • Audit completed claims to identify errors and training opportunities
  • Serve as escalation point for complex or high-value claims
  • Enforce verification standards and internal controls to minimize fraud, waste, and abuse
• Reporting & Process Improvement
  • Track KPIs including accuracy rates, TAT, denial rates, and productivity
  • Identify workflow inefficiencies and implement improvements
  • Report team performance and claim outcomes to senior management
• Compliance & Collaboration
  • Ensure documentation accuracy and compliance with all regulatory requirements
  • Stay current on payer rule changes and industry best practices
  • Partner cross-functionally with billing, underwriting, compliance, and legal teams
  • Identify opportunities to improve systems, processes, or outcomes—not just following existing playbooks

At TopDog Law, everyone is expected to think critically, communicate clearly, and take ownership of their work.

The Claims Verification Supervisor oversees daily operations of the claims verification team, ensuring accurate and timely review of claims in accordance with company policies and regulatory requirements. This is a high-ownership role focused on team performance, quality control, and process improvement — measured by accuracy rates, turnaround times, and denial reduction.

This role is critical to our success because it:

• Directly impacts clients, revenue, case outcomes, and team efficiency
• Supports speed, quality, and consistency as we scale
• Helps protect and elevate the TopDog Law brand and client experience
• Strengthens the foundation needed to grow responsibly and sustainably

Within your first 6–12 months, success in this role looks like:

• You consistently deliver on commitments with minimal oversight
• You proactively identify issues and propose solutions
• Your work raises the bar for quality, clarity, and follow-through
• You are viewed as a reliable, trusted partner by teammates and leaders
• You contribute positively to team energy, morale, and momentum

Qualifications

• 3–5 years of claims processing or verification experience
• 1–2 years of supervisory or lead experience in a claims or operations environment
• Strong understanding of claims adjudication, documentation standards, and regulatory compliance
• Proficiency in claims management systems and Microsoft Office Suite
• Analytical mindset with the ability to translate data into actionable decisions
• Clear communicator; able to present findings and recommendations to stakeholders
• Bachelor’s degree in a related field preferred; equivalent experience considered
• Strong communication skills—written and verbal
• Ability to think critically, prioritize effectively, and execute with speed

Requirements

• Experience in a fast-growing or high-volume environment (nice to have)
• Comfort with ambiguity and evolving systems (nice to have)
• Experience in legal, professional services, or client-centric organizations (nice to have)

Benefits

• Real growth: As the firm grows, so do opportunities for advancement and leadership
• High standards, real support: Clear expectations, coaching, and accountability
• Culture that matters: Trust, respect, speed, and integrity, without sacrificing humanity
• Meaningful work: Helping people through some of the hardest moments of their lives