[Hiring] Claims Trainee - INVEST @Gallagher

Role Description

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

The Emerging Talent INVEST Program – Guidance Pathway is designed for individuals with a passion for people, a sharp eye for detail, and a drive to build a rewarding career in the insurance industry. Through this immersive 3-month program, you’ll gain hands-on experience handling fast track general liability claims or auto property damage claims while developing the foundational knowledge and professional skills needed to thrive in the world of liability claims.

• Starting salary: $45,000 USD
• Start date: August 2026
• PTO black out: Due to the structured nature of the training program, we will likely not be able to support any PTO requests for the first 8 weeks of the program.

Qualifications

• High school diploma or GED equivalent is required.
• Some college, an associate’s degree, or 2+ years relevant work experience preferred.
• Positive, customer-focused mindset with a willingness to learn.
• Detail-oriented and dependable.
• Comfortable working independently and as part of a collaborative team.
• Commitment to personal growth and development within the claims profession.

Requirements

• Participate in structured training that includes classroom instruction, digital coursework, and live sessions focused on liability claim fundamentals, customer service, and systems navigation.
• Build hands-on skills in a simulated environment that mirrors real claim situations—reviewing incident reports, writing contact notes, assessing liability, and evaluating damage in a controlled setting.
• Observe experienced liability adjusters handling simple claims such as auto property damage, slip-and-fall incidents, or low-severity third-party property damage to see best practices in action.
• Progress through development checkpoints to ensure understanding of core competencies, including liability determination, policy interpretation, and claims communication.
• Engage in team meetings, mentorship check-ins, and peer discussions to gain exposure to different perspectives and support your professional development.
• Start processing a small number of automobile liability property damage claims around Week 3 of the program, with caseload gradually increasing in volume.
• Learn to conduct basic investigations by reviewing statements, photos, and police reports to determine fault and evaluate exposure under the policy.
• Provide professional, courteous, and timely updates to claimants, clients, and service providers.
• Coordinate with repair shops, rental providers, and appraisers to ensure timely resolution of automobile property damage claims.
• Maintain organized and compliant claim files, accurately documenting all interactions and decisions in the claims management system.
• Follow company protocols, policy guidelines, and claim best practices while applying what you’ve learned from training and coaching to real claim scenarios.
• Learn to recognize potential subrogation opportunities and properly route files to the appropriate team for further handling.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...