[Hiring] Claims Team Leader @GT Independence

Role Description

The Claims Team Leader is responsible for the supervision, training and development of a team of Claims Specialists. The Claims Team Leader manages the submission of claims data, payments and works with team members and agencies to resolve outstanding claim issues.

• Be the point person for questions from your team members. Coordinate answers with agencies and/or internal departments including Operations.
• Sign off/approve credit memos and employee receivables.
• Assist with administrative accounting procedures per Controller/CFO.
• Audit team performance, monitor team metrics and manage claims process.
• Train new employees and existing employees in department procedures and agency requirements.
• Assist in developing claims procedures for all new agencies prior to transitioning to Claims Specialist.
• Prepare A/R reports for your team’s agencies to monitor unpaid claims. Work with team members and agencies to collect outstanding payments.
• Communicate with Claims Manager including but not limited to: training issues, agency challenges, unbilled items and A/R issues.
• Attend trainings, conferences and staff meetings.
• Participate in company continuous improvement processes.
• Uphold company values and mission.
• Other duties as assigned.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.
• 2 years of experience relevant to the work performed.
• Experience with Microsoft Office products is necessary, specifically Microsoft Excel.
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing.
• Experience in working on complex projects with critical thinking and problem solving.
• Excellent written and oral communication skills.
• Strong attention to detail.
• Able to work with numbers and apply basic math skills to daily tasks.
• Strong ability to lead and mentor multiple team members.

Work Environment

Work is performed from a home office setting.

Company Description

As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

• Our operations team is driven by trust, autonomy, and—yes—fun.
• We believe great teams come from people who are intrinsically motivated, empowered, and valued.
• We respect each other, we care about the work we do, and we succeed because we work with purpose.
• We value excellence, but we won’t micromanage to achieve it.
• If you are self‑motivated, we give you the space and support to grow and thrive.
• Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.