[Hiring] Claims Supervisor/Team Lead – Commercial Auto Property Damage @Great American Insurance Group

Role Description

Are you a problem-solver with a passion for helping others and developing talent? Do you thrive in fast-paced, high-volume environments where you can make a measurable impact?

Join Great American Insurance Group as a Claims Supervisor within our Corporate Claims organization. This role supports the Accelerated Auto Group (AAG), a high-volume, low-severity commercial auto claims unit serving multiple internal divisions.

This is more than a supervisory role—it’s an opportunity to drive efficiency, elevate claim quality, and develop a high-performing team. In addition to leading others, this position maintains an active claims inventory and partners closely with Claims leadership to support operational excellence, compliance, and continuous improvement.

Core Responsibilities

• Leadership & Team Oversight (approximately 50%):
  • Supervise a team within a shared service claims group, including:
  • Oversight of investigation and resolution of high-volume, low-severity commercial auto property damage claims
  • Ongoing coaching, development, and performance support
  • Training and onboarding of new team members
  • Ensure claim handling aligns with best practices and compliance requirements
  • Serve as a technical resource and subject matter expert for the team
  • Manage quality control efforts, including file audits and compliance reviews
  • Identify and implement process and technology improvements to enhance claim assignment, workflow, and efficiency
  • Assist with monthly reporting and billing processes
  • Research and benchmark industry best practices to support continuous improvement initiatives
• Direct Claim Handling (approximately 25%-50%):
  • Maintain an active inventory of claims across multiple jurisdictions, with volume dependent on team size
  • Investigate, evaluate, reserve, and resolve claims in accordance with best practices and compliance guidelines
  • Communicate effectively with policyholders, claimants, lienholders, agents, and vendors
  • Operate efficiently across multiple claims handling systems and platforms to manage claim files, document activity, and ensure timely resolution
• Collaboration & Relationship Management (approximately 15%):
  • Maintain strong relationships between the divisional points of contact and the shared service team
  • Support vendor relationships and evaluate vendor performance and opportunities
  • Promote collaboration across Corporate Claims and divisional partners

Qualifications

• 2–4 years of supervisory experience of commercial auto property damage claims
• Bachelor’s Degree in Business Administration, Risk Management and Insurance, or a related field or equivalent experience
• Strong knowledge of commercial auto claims processes, coverage, compliance, and best practices

Requirements

• Oversees daily workflow and team priorities for two or more direct reports, including performance management, coaching, and training
• Operates with limited oversight, supports hiring and development decisions, and ensures adherence to policies, coverage, and regulatory requirements

Benefits

• Competitive benefits packages for full-time and part-time employees
• Full-time employees have access to medical, dental, and vision coverage
• Wellness plans, parental leave, adoption assistance, and tuition reimbursement
• Paid Time Off and paid holidays
• 401(k) plan with company match
• Employee stock purchase plan and commuter benefits