[Hiring] Claims Supervisor @Reynolds Consumer Products

Role Description

The Claims Supervisor leads the day-to-day operations and performance of the Claims team, providing direct leadership, coaching, mentoring, and guidance to five team members. This role ensures customer deductions, open credits, unapplied cash, and other customer account discrepancies are researched and resolved accurately and timely. The Claims Supervisor partners with Customer Service, Sales, Trade Operations, Credit & Collections, Cash Application, and other cross-functional teams to drive timely resolution, identify root causes, and implement sustainable solutions that reduce recurring customer issues. Reporting to the Claims Manager, this position supports the execution of the overall claims and deduction management strategy while improving operational efficiency, financial accuracy, and working capital outcomes.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or a related field, or an equivalent combination of education and relevant work experience.
• 2+ years of progressive experience in customer claims, deductions, Accounts Receivable, credit and collections, cash application, or a related financial function.
• 5+ years of relevant experience preferred.
• Experience resolving complex customer deductions and account issues in a high-volume environment.
• Prior supervisory, team-lead, or people-leadership experience.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and assess operational risks.
• Ability to coach and develop team members while maintaining accountability for performance.

Requirements

• Provide direct supervision, coaching, mentoring, and day-to-day guidance to five Claims team members.
• Manage daily activities, priorities, workload distribution, and coverage to ensure timely and accurate completion of claims and account-resolution activities.
• Establish clear expectations for ownership, follow-up, documentation, productivity, and timely resolution of assigned customer issues.
• Monitor individual and team performance, including claims aging, open items, resolution cycle times, quality, and other operational metrics.
• Conduct regular team and individual meetings to review priorities, performance, outstanding issues, and employee development opportunities.
• Serve as a point of escalation for team members and provide guidance on complex customer issues.
• Identify training needs and develop team capabilities through ongoing feedback and knowledge sharing.
• Oversee the timely research and resolution of customer deductions, open credits, unapplied cash, short payments, and other customer account discrepancies.
• Ensure valid deductions and credits are processed and applied promptly.
• Review aged, high-value, recurring, or complex items to confirm clear ownership and documented action plans.
• Coordinate with Credit & Collections and Cash Application to resolve unidentified or unapplied cash.
• Ensure customer issues are fully resolved and are not transferred between departments without defined ownership.
• Support month-end, quarter-end, and year-end requirements related to open deductions, credits, claims, and unapplied cash.
• Analyze trends to distinguish customer-specific issues from broader systemic problems.
• Work with the Claims Manager and business partners to develop and implement sustainable corrective actions.
• Recommend improvements to procedures, controls, reporting, workflows, and systems.
• Support automation and continuous improvement initiatives led by the Claims Manager.
• Monitor claims aging, deduction trends, open credits, unapplied cash, team workloads, and resolution performance.
• Provide routine operational reporting and meaningful updates to the Claims Manager.
• Ensure Claims systems and SAP records are accurate and current.
• Maintain compliance with established procedures, approval requirements, internal controls, and audit expectations.
• Identify opportunities to improve working capital through faster resolution and recovery of customer account items.

Benefits

• You listen, learn, and evolve.
• You thrive in a fast-paced environment.
• You put safety first, always.
• You are passionate about collaboration, teamwork, and achieving shared goals.
• You believe in treating all people with respect, operating ethically, and growing a diverse, equitable, and inclusive workplace.
• You are committed to improving our impact on local communities and creating positive experiences.