[Hiring] Claims Operations Manager @Kingstone Insurance Company

Role Description

We are looking for an experienced Claims Operations Manager to join our Claims organization. The Claims Operations Manager will be responsible for the effective management and leadership of critical claims technology and process improvement initiatives and delivering operational support to Claims leadership. This dynamic role requires a leader who demonstrates a high level of initiative, knowledge, and experience with Homeowners Claims and a passion for continuous improvement. The ideal candidate will contribute to shaping and executing claims strategic initiatives and willing and able to roll up their sleeves to support Claims leadership with whatever it takes to deliver results. This is a remote position, with occasional business travel as needed. Our customers are located in the Northeast so candidates must be able to work during normal EST business hours.

• Contribute to development and execution of Claims strategic and tactical initiatives.
• Lead continuous improvement efforts with a focus on leveraging existing technology and identifying new capabilities to support Claims results.
• Represent claims with internal and external stakeholders as needed.
• Facilitate and support the Quality Assurance process across Property, Casualty, and Auto Claims.
• Champion and strengthen Kingstone’s Core Values in words and actions.
• Demonstrate a passion for delivering outstanding service to Kingstone customers through claims excellence, continuous improvement, and service.
• Create and promote an engaging and positive work environment where all employees feel empowered, accountable, and valued.
• Foster a culture of teamwork and accountability within Claims and across Kingstone Insurance.
• Serve as the Subject Matter Expert for Claims technology capabilities including Snapsheet Claims platform.
• Be responsible for all aspects of talent management within their area of responsibility including selection/hiring, retention, and performance management.
• Adhere to and promote company policies on reserving, compliance, cybersecurity, and other business critical procedures.
• Lead Claims SOX and State Compliance programs and procedures, works collaboratively with Internal Audit.
• Leverage data to understand trends, solve problems, and build effective plans for continuous improvement.

Qualifications

• Four-year college degree (required).
• 5+ years of Homeowners Claims handling experience at an insurance carrier.
• 3+ years of experience leading or supporting Claims technology and process improvement.
• Experience with Casualty and Auto Claims (preferred but not required).
• Experience with Snapsheet Claims platform capabilities, including configuration and testing (strongly preferred but not required).
• Technical proficiency with Homeowners Claims handling, investigation, policy and resolution.
• Track record of success in a Claims leadership or Claims Operations position.
• Experience with Claims technology, including vendor selection, representing the business during development, UAT, and operational readiness.
• Excellent communication skills and ability to work effectively with all levels and functions of Kingstone.
• Ability to effectively plan, prioritize, and organize work.
• A change champion who excels at building relationships with internal and external stakeholders.
• Adaptable and versatile leader comfortable “wearing many hats” every day/week.

Benefits

• Comprehensive health benefits
• Life and disability insurance
• 401(k) with company match
• Paid parental leave
• Paid vacation, paid holidays, and birthday off
• Peer recognition program