[Hiring] Claims Manager @Horace Mann

Role Description

At Horace Mann, we're dedicated to supporting educators and the communities they serve by providing peace of mind through exceptional insurance solutions. We're looking for an experienced Bodily Injury Claims Manager who thrives on developing people, driving operational excellence, and delivering outstanding customer experience.

This leadership role is ideal for a collaborative claims professional who enjoys coaching high-performing teams while overseeing complex claims operations. You'll play a key role in ensuring quality claim outcomes, maintaining regulatory compliance, and fostering a culture focused on service, accountability, and continuous improvement.

Key Responsibilities

• Lead, coach, develop, and motivate a team of Claims Adjusters and Claims Specialists.
• Plan and oversee the daily operations of assigned claims teams.
• Review and provide guidance on highly complex claims involving:
  • Auto
  • Property
  • Bodily Injury
  • Casualty
  • Litigation
  • Catastrophe losses
• Ensure claims are investigated, evaluated, reserved, negotiated, and resolved appropriately within settlement authority.
• Monitor claim quality, operational performance, and compliance with company guidelines and regulatory requirements.
• Analyze performance metrics and identify opportunities to improve efficiency, quality, and customer satisfaction.
• Conduct claim file audits and implement best practices to improve claim handling consistency.
• Partner with internal stakeholders, legal counsel, and business leaders to resolve complex claim matters.
• Foster a customer-focused culture that delivers exceptional service while balancing financial stewardship and risk management.
• Support catastrophe response efforts and provide leadership during high-volume or crisis situations.

Qualifications

• Several years of progressively responsible claims experience handling increasingly complex claims through investigation, negotiation, settlement, arbitration, and/or trial.
• Leadership experience managing or supervising claims professionals.
• Strong knowledge of:
  • Claims investigations
  • Coverage analysis
  • Reserving practices
  • Litigation management
  • Claims regulations
• Experience analyzing operational metrics and using data to improve team performance.
• Understanding of applicable state and federal insurance regulations.
• Ability to collaborate effectively with legal counsel and internal business partners.
• Strong decision-making, organizational, and problem-solving skills.
• Excellent communication and coaching abilities.
• Ability to remain calm and effective while managing competing priorities and time-sensitive situations.

Preferred Qualifications

• Bachelor's degree in Business, Insurance, Risk Management, or a related field; or equivalent combination of education and experience.
• Typically 5–8 years of claims experience in Auto and/or Property insurance.
• 3–4 years of claims leadership or management experience.
• Multi-line claims experience is highly preferred.

What Makes You Successful

• Leads with integrity and accountability.
• Develops and inspires high-performing teams.
• Builds collaborative relationships across the organization.
• Uses data to drive informed business decisions.
• Balances customer advocacy with sound claims management.
• Embraces change and continuous improvement.
• Thrives in a fast-paced environment while maintaining exceptional service standards.

Additional Information

• Normal office or remote work environment.
• Travel is required and may increase during catastrophe events.
• This position may support catastrophe response activities as business needs require.

Salary Range

$89,800.00 - $125,500.00 annually + bonus. Salary is commensurate to experience, location, etc.