[Hiring] Claims Manager @Bo-Mac Contractors, LTD

Role Description

The Claims Manager oversees workers’ compensation, auto, and property claims for the Construction Solutions Group, ensuring timely, fair, and cost‑effective resolution through effective management of third‑party administrators and internal stakeholders. This role plays a critical part in controlling loss exposures, monitoring liabilities, and ensuring compliance with diverse jurisdictional regulations and contract terms. The Claims Manager maintains accurate loss and financial data, supports insurance program administration, and delivers clear, actionable reporting to senior leadership on claim trends, financial impacts, and emerging risks. Serving as a key resource on insurance matters—from SIR programs to wrap‑ups, applications, and return‑to‑work guidance—the position requires strong multitasking ability, broad jurisdictional experience, and proficiency with RMIS and standard business software. This role reports to the Heico Companies’ VP, General Counsel and is based at the Construction Solutions Group headquarters in Kansas City, Missouri.

Qualifications

• Bachelor’s degree in Business Administration, Risk Management, Construction Management, or related field.
• Minimum of five years of experience in claims management, preferably within the construction industry.
• Proven experience working with Worker’s Compensation, General and Auto Liability, TPAs, insurance brokers, and adjusters.
• Strong knowledge of construction contracts, insurance policies, and industry regulations.
• Proficiency in claims management systems, Microsoft Office Suite, and reporting tools.
• Excellent negotiation, communication, and conflict resolution skills.
• Strong analytical and problem-solving abilities with proven ability to manage multiple priorities in a fast-paced environment.
• Excellent interpersonal and customer service skills, with the ability to communicate effectively and develop practical, business-friendly solutions.

Requirements

• Maintain strict adherence to settlement authority limits, analyze losses for appropriate settlement values, and implement cost‑containment strategies (surveillance & vocational rehab) to minimize financial exposure.
• Lead regular claim reviews with third‑party administrators, adjusters, brokers, CSG personnel and Heico Corporate to ensure timely, high‑quality claim handling aligned with company objectives.
• Ensure prompt, accurate reporting of all workers’ compensation, auto liability, and general liability claims to carriers and brokers.
• Develop, audit and validate loss data for financial forecasting, accrual accuracy, and budgeting, including state rates, EMFs, and other key insurance metrics.
• Deliver training to office administration staff on claim reporting procedures and provide ongoing guidance to ensure compliance and efficiency.
• Maintain current documentation for insurance programs and supply accurate rate information (state rate & EMF) to support project bidding and risk evaluation.
• Serve as a resource on insurance‑related topics, including market trends, application guidance, and practical return‑to‑work recommendations for injured employees.
• Manage liabilities with former insurance carriers and state guaranty funds, ensuring continued access to loss data and proper handling of trailing liabilities.

Benefits

• Inclusive Medical, Dental, Vision, Accident, and Illness insurance.
• Company paid Disability and Life insurance.
• Health Savings Account contribution of up to $1,000 per year.
• 401(k) retirement savings program with a company match.
• Employee Assistance Program including discounts with major vendors & products.
• Mental and physical wellness programs.
• Competitive time off package including vacation, sick, and holiday pay.
• Career advancement opportunities with a stable well-established organization.
• Tuition reimbursement program and access to LinkedIn Learning course.