[Hiring] Claims Investigator @CoventBridge Group

Role Description

As a Claims Investigator, you’ll combine analytical skill with real-world investigation techniques to uncover facts, document findings, and deliver objective results. You will:

• Conduct complex field investigations involving multiple claim types.
• Submit daily updates summarizing your progress and observations.
• Manage your time effectively to maintain client billable hour expectations.
• Write detailed, professional statements and investigative summaries.
• Deliver clear, client-ready reports that meet CoventBridge’s quality standards.
• Perform scene investigations, background checks, and courthouse research.
• Operate safely and remain alert while driving during field assignments.

Your curiosity and persistence will turn each case into a story built on truth and evidence.

Qualifications

• Hold a valid (state) Investigator license (or eligibility for licensure in surrounding states).
• Demonstrate at least 1 year of field investigations experience, including face-to-face statements and report writing.
• Travel across multiple states as needed to complete case assignments.
• Investigate claims related to product, auto, general liability, Workers’ Compensation, disability, life insurance, and contestable death cases.
• Adapt to variable schedules — including nights and weekends when required.
• Maintain a reliable, fuel-efficient vehicle and required insurance coverage.
• Equip yourself with a digital recorder, laptop (Windows OS), and necessary investigative tools.

Requirements

• A minimum of 3-5 years of Claims, SIU, or adjusting experience.
• An Associate’s or Bachelor’s degree in Criminal Justice or a related field.
• Strong report writing skills.
• Understand investigative processes, insurance law, and claim procedures.
• Excel in report writing and typing (50+ WPM) with accuracy and attention to detail.
• Thrive under pressure and maintain professionalism in sensitive situations.
• Demonstrate self-motivation, accountability, and sound judgment.

Benefits

• Home-based work and flexible scheduling.
• Competitive pay with monthly vehicle allowance.
• Paid time off.
• Company fuel card and company-issued cell phone.
• Medical, Dental, Vision plans.
• Employer-paid Life, LTD, STD insurance.
• 401(k) with company match.
• Travel and report writing compensation.
• Licensing fees paid by company.
• Paid ongoing career advancement training.
• Expense reimbursement with minimal out-of-pocket expenses.

The salary range for this role is $28-$31 per hour. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Pursuant to the respective Fair Chance Ordinances of both Los Angeles and San Francisco, we will consider for employment qualified applicants with arrest and conviction records.