[Hiring] Claims Handler @W9R Limited OÜ

Role Description

W9R Limited OÜ builds remote teams for an AI-first insurer created by the Alteos team and backed by AXA. Its AI answers customer questions about German private liability insurance (Privathaftpflicht), and it must decide as reliably as an experienced claims handler. To get there, we need people who have really handled private liability claims themselves. This is a freelance, part-time and fully remote role, and it works well alongside your current job.

• Review real and realistic private liability claim cases: covered or not, why, and what is the next step?
• Rate and correct the AI's answers, briefly and clearly, with reference to the policy terms (AVB)
• Write model answers that show how a case is handled correctly
• Flag edge cases and unclear policy wording so the AI and the team can learn from them
• Work in German, following clear guidelines and examples

Qualifications

• At least 2 years of hands-on claims handling in private liability (PHV): you checked coverage and liability yourself and settled or rejected cases
• Experience at an insurer, claims service provider or insurtech in Germany
• Native or C1 German, with careful and clear writing
• Comfortable using AI tools such as ChatGPT or Claude (no technical skills needed)
• Independent contractor (freelance) with a reliable remote setup
• A plus: other private lines (household contents, residential building, pet-owner liability, legal expenses) and good written English

Requirements

• Freelance, paid by the hour: EUR 20–35 per hour, depending on experience.
• 5–20 hours per week, flexible hours, long-term (6+ months) with the option of more.

Your first months at W9R Limited OÜ

You start with a short test task: a few private liability cases and AI answers to review. Then you get access to our review tool, guidelines and examples, and start with a set of coverage questions and AI conversations. Within the first weeks you review cases on your own, write model answers and flag tricky cases, with a team that has been doing this work for over a year to answer your questions.