[Hiring] Claims Handler @Gallagher

Role Description

We are seeking a dedicated Casualty Claims Handler to join our team. In this role, you will be responsible for investigating Employers' Liability and Public Liability insurance claims to determine the extent of liability on behalf of our clients. This involves assessing damages to people and property, communicating with third parties, and determining the appropriate settlement amounts. If you have a keen eye for detail, excellent communication skills, and a passion for delivering exceptional service, we encourage you to apply.

How you'll make an impact:

• Review claims on our in-house system, ensuring compliance with product standards, verifying policy coverage, and allocating appropriate codes and reserves.
• Conduct liability enquiries using the most suitable methods, including phone calls, correspondence, or field visits, in line with the Adjuster’s Manual.
• Evaluate claim quantum by gathering relevant evidence and adjusting reserves in accordance with Gallagher Bassett’s realistic reserving philosophy.
• Clearly explain liability decisions and negotiate settlements within your authority level, where applicable.
• Respond promptly and courteously to all written and phone enquiries.
• Regularly review claims using the diary system to ensure accurate reserves and timely claim closures.
• Build and maintain strong relationships with clients by providing friendly and efficient service.
• Liaise with and manage solicitors to ensure cases are handled effectively and not abandoned.

Qualifications

• Previous personal injury, employers, and public liability claims handling experience.
• Proven ability to verify and analyse coverage for adjuster-level claims with moderate supervision.
• Strong investigative skills to establish facts, build rapport with involved parties, and support claims strategies.
• Experience in determining liability/compensability for adjuster-level claims.
• Familiarity with the litigation process and ability to ensure quality and timely carrier reporting.
• Excellent communication and negotiation skills, with a customer-focused approach.
• Eligible to work in the UK.

Requirements

• Please be advised that, due to the nature of this role and the type of clients we serve, an enhanced external background check is a requisite part of our recruitment process. Further information regarding this procedure will be provided during the recruitment process.

Benefits

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.
• And many more…