[Hiring] Claims Fraud Investigator @Zurich Insurance Company Ltd.

Role Description

Zurich is seeking an experienced Claims Fraud Investigator to join its Claims Fraud and Investigation team. The ideal candidate for this role will have the opportunity to work fully remote from one of the following states: Arizona, Nevada, California, or Utah. However, we are also open to candidates who prefer to work fully remote across the West Coast, and will consider strong candidates throughout the U.S. as well.

Under general direction and within defined authority limits, this role is responsible for conducting insurance fraud investigations involving complex schemes, multi-claim patterns, organized activity, and non-medical major case work. The investigator will perform field activities, coordinate vendor resources, conduct interviews, gather evidence, and deliver clear, objective, and fact-based investigative reports. This role may also support California and travel insurance related investigations as needed.

Field travel may be required to conduct interviews, scene examinations, statement collection, evidence gathering, examinations under oath, and support legal proceedings.

Primary Responsibilities:

• Conduct investigations into suspected insurance fraud within assigned territories or Lines of Business, including complex, layered, or organized schemes.
• Evaluate all aspects of referred claims, including loss circumstances, backgrounds of involved parties, documentation validation, and underwriting considerations.
• Perform database research, open source intelligence reviews, social media assessments, and link analysis to identify inconsistencies or coordinated fraud indicators.
• Assign and oversee vendor activities such as surveillance, scene investigations, and specialized investigative tasks; review deliverables and ensure proper documentation.
• Conduct recorded interviews, site visits, canvasses, and other investigative steps to verify material facts and identify fraud indicators.
• Maintain highly organized case files and documentation that accurately reflect investigative actions and findings.
• Analyze evidence to determine potential misrepresentation, fraud, or network linked activity involving multiple claims.
• Prepare clear, comprehensive investigative reports with objective findings and recommendations for claims teams and management.
• Communicate critical investigative developments promptly and collaborate closely with claims partners throughout the investigative process.
• Identify cases that warrant escalation due to suspected organized fraud rings, staged events, or potential law enforcement involvement.
• Ensure all investigative activity complies with SIU regulatory requirements, privacy laws, and Zurich governance standards.
• Travel as necessary to conduct interviews, inspections, and field investigations.

Qualifications

• Bachelor’s Degree and 4 or more years of experience in Technical Claims Investigations, Law Enforcement, or Insurance Special Investigations
• OR Zurich Certified Insurance Apprentice (Associate Degree) and 4 or more years of relevant experience
• OR High School Diploma or Equivalent and 6 or more years of experience in Technical Claims Investigations, Law Enforcement, or Insurance Special Investigations
• Knowledge of claims processes and relevant fraud related regulations
• Proficiency in Microsoft Office

Requirements

• Prior law enforcement investigation experience
• 5 or more years investigating insurance fraud
• Special Investigation Unit (SIU) experience preferred
• Experience investigating commercial claims
• Experience with both single non-complex investigations and complex investigations, including multi-claim linkages, contractor or vendor fraud, or organized fraud networks

Benefits

• Your pay at Zurich is based on your role, location, skills, and experience.
• We follow local laws to ensure fair compensation.
• You may also be eligible for bonuses and merit increases.
• The proposed Salary range for this position is $65,900.00 - $107,900.00, with short-term incentive bonus eligibility set at 10%.
• We offer competitive pay and comprehensive benefits for employees and their families.