[Hiring] Claims Examiner @Imagine360

Role Description

Imagine360 is seeking a Claims Examiner to join the team! The Claims Examiner properly applies plan provisions on self-funded groups and is responsible for claims processing of medical, dental, and vision claims, and answers questions in accordance with relevant terms and established procedures. This individual works closely with other departments to proactively research concerns and resolve to the satisfaction of the client. This position maintains a comprehensive understanding of the plan document(s) under their scope of responsibility.

Position Location: 100% remote

Responsibilities include but are not limited to:

• Claims Processing:
  • Interprets plan documents.
  • Reviews, researches, and analyzes information to determine eligibility.
  • Processes, denies, pends, or allows claims.
  • Uses thought and reasoning to manage workload that carries an average level of financial risk.
• Correspondence:
  • Accurately notes the system of all information received.
  • Forwards all records.
• Group Contacts:
  • Tracks and returns calls and e-mails.
  • Answers specific plan and claim questions.
  • Knows each Team Member for each group.
  • Goes over review issues.
• Appeals and Inquiries:
  • Notes system when appeals and inquiries are received.
  • Records all information on appeals and inquiries in the database.
  • Notes system if notified that claim is going to outside review or committee.
• Customer Service:
  • Acts as a role model in demonstrating the core values in customer service delivery.
  • Provides timely and thorough follow up with internal and external customers.
  • Tracks and returns telephone calls/mail to members and groups answering specific plan/claim questions within 24 hours.
  • Appropriately escalates difficult issues up the chain of command.
• Quality Assurance:
  • Ensures team compliance with service standards.
  • Serves on committees, work groups, and/or process improvement teams, as assigned, to assist in improving quality/customer satisfaction.
  • Recognizes and alerts appropriate supervisor of trends within their scope of responsibility that fall outside of quality parameters.
  • Performs self-quality monitoring in order to develop and execute plans to meet established goals.
  • Provides ongoing feedback to help optimize quality performance.
  • Collaborates with others and cross-departmentally to improve or streamline procedures.
  • Remains current on industry trends and looks for new data sources.
  • Develops new or improves current internal processes to improve quality.

Qualifications

• High School Diploma or GED required.
• Associate Degree in Medical Billing and Coding or related field preferred.
• 1+ years' experience in clerical and customer service required.
• Claims or Medical Office experience preferred.
• Knowledge of medical terminology preferred.

Requirements

• Working knowledge of computers and software including but not limited to Microsoft Office products.
• Proficient mathematical, 10-key and typing skills.
• Demonstrated organizational skills, problem-solving, analytical skills, and detail-oriented.
• Demonstrated ability to remain neutral and maintain confidentiality.
• Strong written and oral communication skills.
• Demonstrated ability to work independently, prioritize workloads, multi-task, and manage priorities in order to meet deadlines.

Benefits

• Multiple Health plan options.
• Company paid employee premiums for disability and life insurance.
• Parental Leave Policy.
• 20 days PTO to start / 10 Paid Holidays.
• Tuition reimbursement.
• 401k Company contribution.
• Company paid Short- & Long-term Disability plus Life Insurance.
• Professional development initiatives / continuous learning opportunities.
• Opportunities to participate in and support the company's diversity and inclusion initiatives.