[Hiring] Claims Consultant @WTW

Role Description

This role is responsible for the administrative infrastructure supporting the claims team, including:

• Intake
• FNOL processing
• Claim assignment
• Ongoing file maintenance

It involves managing claim setup and updates within internal systems (IR/SSC), as well as maintaining and reconciling tracking databases to ensure accuracy and visibility across the team. The position plays a critical role in keeping claims organized, accessible, and moving forward efficiently.

Qualifications

• Experience in claims processing or related administrative roles.
• Strong communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks.
• Proficiency in using agency management systems.

Requirements

• Support claims team by managing, reporting, and coordinating the onboarding process for new claims using standard materials and processes.
• Monitor each claim and follow up with various insurers and defense counsel to help clients and claims consultants move the claim toward resolution.
• Independently assess claim processing status and assign internal diary dates for next steps in claims processing.
• Lead the prompting for information or moving of information, such as litigation updates, between client/defense counsel and insurer.
• Communicate comfortably with insurance claims examiners, insurance companies’ counsel, clients, and their defense counsel about the claim status.
• Be the initial point of contact for general inquiries, effectively respond to, or efficiently escalate to appropriate claims member.
• Assist claims consultants by organizing and processing claim information and managing the coordination of conference calls as needed.
• Organize data for use in peer benchmarking claims.
• Become lead liaison between the Claims Team and the Tech Team to spearhead modifications and upgrade ideas to company computer systems and processes.
• Track claims by entering new claim information into the agency management system and input updated claim information and documentation accurately and completely.
• Perform other special projects as assigned.

Benefits

• Remote work opportunity.
• Flexible working hours.
• Professional development opportunities.