[Hiring] Claims Administrative Assistant @First Student

Role Description

• Support Claims Adjusters in the intake, documentation, and processing of transportation-related incidents (e.g., bus accidents, student injuries, property damage).
• Collect, organize, and manage relevant documentation, including driver and police reports, student rosters, medical records, driver logs, and photographs.
• Receive and route calls, emails, and correspondence; professionally respond to internal and external inquiries (e.g., law firms, insurance companies, parents, medical offices).
• Track and document compliance with transportation safety and reporting regulations.
• Maintain accurate and up-to-date electronic claim files in the claims management system.
• Prepare and send claim-related communications such as letters, reports, and summaries.
• Handle confidential information with discretion and professionalism.
• Provide general administrative support and assist with special projects as assigned.

Qualifications

• Previously Auto Claims experience is required.
• High school diploma or equivalent (Associate degree or higher preferred).
• 3+ years of administrative experience, preferably in insurance, logistics, or claims support.
• Familiarity with legal and transportation terminology/documents is a plus.
• Strong organizational skills with high attention to detail and accuracy.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Experience with claims management software (a plus, but not required).
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

Benefits

• Competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.
• Professional Advancement: Promoting from within with tremendous opportunities, thanks to our strong presence across North America.
• Extensive Training: Build skills and knowledge in safety and security, injury prevention, technology and equipment, and job efficiency.
• Diversity & Inclusion: Commitment to providing an inclusive and diverse working environment for everyone every day.
• Community Service & Impact: Positive impact on others as the face of First in your community.