[Hiring] Claims Adjuster Trainee @Frontline Insurance Managers Inc.

Role Description

At Frontline Insurance, we are on a mission to Make Things Better, and our Claims Adjuster Trainee - North Carolina Territory plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.

What you can expect as a Claims Adjuster Trainee - North Carolina Territory:

• Orientation & Licensing – Complete onboarding and obtain required state licensing.
• Policy Interpretation – Learn insurance policy provisions and coverage details.
• Application & Assessment – Apply specific regulations and complete final evaluation.
• Customer Service & Communication – Develop skills for effective client interaction and support.
• Claims Lifecycle & Systems – Understand end-to-end claims process and system navigation.
• Property Construction & Materials – Gain knowledge of building components and materials.
• Estimating – Learn fundamentals of property damage estimation.
• Investigation & Evidence – Acquire techniques for gathering and evaluating claim evidence.
• Coverage Evaluation – Assess policy coverage and determine claim applicability.
• Subrogation & Liability – Understand recovery processes and liability principles.
• Dispute Resolution – Learn strategies for resolving conflicts and claim disputes.
• Field Operations – Participate in on-site inspections and fieldwork procedures.

As necessary, upon acquisition of required licensing:

• Deliver empathetic, customer-focused service throughout the claim lifecycle: coverage analysis, investigation, evaluation, reserving, negotiation, and resolution.
• Apply policy interpretation and coverage evaluation skills to ensure fair and transparent claim outcomes.
• Conduct thorough claim investigations, including on-site inspections, recorded statements, and other evidence gathering.
• Utilize estimating tools and systems to assess property damage accurately.
• Collaborate with team members and stakeholders to resolve disputes and support subrogation and liability processes.
• Maintain compliance with internal quality standards and state regulations.
• Assist with catastrophe operations as required, including, but not limited to working extra hours during major events or deploying to affected areas to help policyholders.

Qualifications

• Bachelor’s degree is preferred or minimum one year of work or customer service experience.
• Strong organizational, time management, and communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and collaboratively in a fast-paced, high-volume environment.

Requirements

• Obtain the Florida Adjuster’s license within 60 days of hire.
• Obtain all other required state licenses within 90 days of hire.

Benefits

• Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• Financial Security: 401k Retirement Plan with a generous match.
• Work-Life Balance: Four weeks of PTO.
• Pet Insurance for your furry family members.