[Hiring] Claims Adjuster, Bodily Injury @Reserv

Role Description

The AV BI Adjuster investigates, evaluates, and resolves bodily injury claims from incidents involving autonomous and driver-assist vehicles, including passengers, pedestrians, cyclists, and occupants of other vehicles. The role combines traditional BI evaluation with analysis of who was in control, what the system did, and whether the claim should be resolved or defended.

• Investigate and evaluate BI claims, building liability analysis on vehicle data, video, and remote-assistance records rather than statements alone.
• Contact claimants, witnesses, medical providers, and counsel promptly, documenting injuries, treatment, and damages.
• Set and maintain reserves that reflect liability, damages, venue, and representation.
• Negotiate and settle claims within authority, and recommend and document settlement strategy above it.
• Identify claims with litigation, product-liability, or regulatory risk and escalate early to the Litigation Adjuster and Team Lead, partnering with the AV operator’s safety and legal teams on sensitive or high-visibility incidents.
• Manage medical bills, liens, Medicare/Medicaid reporting, and settlement documentation, and maintain complete, audit-ready file notes explaining the liability and valuation decision.

Qualifications

• 4–6+ years of bodily injury claims experience, preferably commercial auto, rideshare, or trucking.
• Strong medical-records review and injury valuation skills.
• Experience with represented claimants and attorney negotiation.
• Bachelor's degree or equivalent claims experience.
• Proficiency in the claims system, document management, and Microsoft Office.
• Clear written and verbal communication with claimants, counsel, carriers, and client partners.
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• 100% remote (home-based) role designed to support your work-life balance.