[Hiring] Cisco PCCE & Finesse Workflow Engineer @Zensar

Role Description

• Strong hands-on experience with Cisco PCCE in enterprise environments.
• Proven expertise in Cisco Finesse (agent desktop customization and gadget development).
• Experience with CCP REST APIs and XMPP-based integrations.
• Solid understanding of contact center routing logic (queues, skills, priorities, task routing).
• Experience designing high availability and disaster recovery solutions.
• Familiarity with messaging systems such as Kafka or Redis.
• Experience with observability and monitoring tools (Splunk, Prometheus, Grafana).
• Working knowledge of CI/CD practices (GitOps, Helm, ArgoCD).
• Proficiency with SQL Server or PostgreSQL.
• Experience working in healthcare or other regulated environments (HIPAA/PHI).
• Strong troubleshooting, communication, and documentation skills.

Qualifications

• Experience integrating Google Contact Center AI (Dialogflow CX) with Cisco platforms.
• Familiarity with Genesys or other contact center platform migrations.
• Advanced knowledge of Docker/Kubernetes (OpenShift preferred).
• Scripting experience (Python, PowerShell) for automation.
• Experience with cloud platforms (AWS, GCP, Azure) in hybrid architectures.

Company Description