[Hiring] Chargeback Strategy & Performance Manager @Accertify, Inc.

Role Description

This role owns the end‑to‑end chargeback management strategy and performance reporting for a strategic enterprise client in the advertising space. The position serves as the subject‑matter expert on chargeback regulations, representment strategy, and performance optimization, while acting as a trusted advisor to the client and collaborating with their Sr. Account Manager. Success is measured by improvements in chargeback win rate, revenue recovery, and strategy innovation, enabling expansion into additional use cases and business lines.

Essential Duties and Responsibilities:

• Chargeback Strategy & Optimization
  • Serve as the expert on chargeback regulations, card network rules, and representment best practices across regions and payment methods.
  • Proactively identify performance improvement opportunities in existing chargeback and representment strategies using data-driven analysis.
  • Design, execute, and evaluate A/B tests of new strategies, partnering with a Support Specialist and Account Manager to operationalize changes.
  • Consult on chargeback strategies for new business lines, products, or geographies, ensuring scalable, compliant approaches.
• Evidence & Product Readiness
  • Continuously monitor client apps, platforms, and product updates to ensure evidence packets remain accurate, current, and optimized.
  • Validate that changes to client flows, UX, or fulfillment processes are reflected in evidence and dispute narratives.
• Data, APIs & Issue Monitoring
  • Actively monitor APIs, data feeds, and reporting outputs to identify data gaps, delays, or anomalies.
  • Escalate and resolve issues that could negatively impact dispute outcomes or reporting accuracy.
• Client Engagement & Reporting
  • Lead monthly performance touch‑base calls, delivering clear insights, trends, and recommendations.
  • Own reporting for Quarterly Business Reviews (QBRs), tying chargeback performance to business impact, risk reduction, and ROI.
  • Translate complex dispute data into executive‑level insights and actionable recommendations.
  • Work with the Reporting Team to create real-time dashboards as needed.
• Growth & Relationship Management
  • Build strong relationships with client stakeholders across risk, payments, operations, and finance.
  • Identify and develop opportunities to expand into additional business lines or services, partnering with Account Management and Sales as needed.
  • Act as a trusted strategic advisor, positioning the company as a long‑term partner rather than a vendor.

Qualifications

• Deep experience with chargeback management, dispute representation, and card network regulations (Visa, Mastercard, Amex, etc.).
• Proven ability to analyze performance data and drive strategy improvements at scale.
• Experience working with enterprise clients and presenting to senior stakeholders.
• Strong collaboration skills with Support, Product, Data/Analytics, and Engineering teams.
• Comfortable owning both strategy and execution, with a high bar for accuracy and accountability.
• Expert in Chargeback Management rules and regulations.
• Experience in SaaS, fintech, payments, or fraud prevention environments.
• Familiarity with APIs, data pipelines, and analytics dashboards.
• Experience supporting multiple business lines and international payment programs.

Requirements

• Potential base salary range: $80-$100K.
• This role is eligible for remote US-based (work-from-home) locations.
• Visa Sponsorship: Employment eligibility to work in the U.S. is required.

Benefits

• Health & Wellness: Medical, dental, and vision coverage for you and your family.
• Time Off: Paid time off, holidays, and personal days to maintain work-life balance.
• Financial Growth: Competitive compensation, performance-based rewards, and local retirement or savings plans where applicable.
• Career Development: Training programs, mentorship opportunities, and growth potential within the company.
• Wellness Support: Mental health resources, fitness perks, and wellness programs.
• Extras & Perks: Commuter benefits, employee discounts, and company-sponsored events.