[Hiring] Chargeback and Dispute Resolution Specialist @Hyprwork

Role Description

The Chargeback and Dispute Resolution Specialist manages the full lifecycle of payment disputes and chargebacks filed against Hyprwork brands. You are a critical line of defense: protecting the company from fraudulent and invalid disputes while ensuring legitimate customer concerns are resolved fairly. You will:

• Investigate claims and compile compelling evidence packages.
• Submit rebuttals to payment processors within mandated deadlines.
• Track outcomes and work cross-functionally to reduce chargeback rates over time.

Rejuvacare processes thousands of orders monthly. The chargeback rate directly impacts payment processing relationships, fees, and the ability to operate at scale. This role requires:

• Precision and deadline discipline.
• An analytical mindset to identify fraud patterns and recommend preventive measures.

Qualifications

• 2+ years of experience handling chargebacks, payment disputes, or fraud prevention in an ecommerce environment.
• Working knowledge of card network dispute reason codes and processes.
• Strong attention to detail: evidence assembly requires precision.
• Ability to write clear, professional rebuttal letters in English.
• Proficiency with payment platforms (Stripe, PayPal, Shopify Payments) and dispute portals.
• Strong organizational skills to manage multiple disputes simultaneously without missing deadlines.
• Analytical mindset to identify fraud trends and recommend improvements.
• Experience with subscription or DTC brands is preferred.

Requirements

• Collaborate with the CS team to ensure documentation practices support future dispute defense.
• Work with finance to track financial impact of chargebacks.
• Surface patterns that indicate policy, process, or product issues to the relevant teams.

Benefits

• A fully remote position based in Latin America with real ownership over a function that directly protects company revenue.
• Competitive compensation, clear KPIs, and a structured role within a high-growth DTC brand.