[Hiring] Change & Release Management ITIL Specialist @Computacenter AG & Co. oHG

Role Description

This is a unique opportunity to join the Process Integration and Management (PIAM) team, in a role that goes beyond standard operations. As a PIAM Asset Management analyst, you’ll be working within a dynamic and supportive ecosystem on a prestigious customer account, supporting critical service processes.

In this role you will be the operational lead for Change and Release Management while also maintaining a strong working knowledge and assist in the delivery of key ITIL functions, including Asset Management, Change Management, and Release Management.

What you'll be doing

• Preferable experience or understanding of Change and Release Management
• Oversees the lifecycle of software or infrastructure updates
• Conduct reviews, schedule, and authorize changes through a Change Advisory Board (CAB) and coordinate build, testing, and deployment processes to ensure system stability and minimize downtime
• Review and authorize Requests for Change (RFCs) based on business value and risk
• Chair the Change Advisory Board (CAB) to evaluate major technical modifications
• Evaluates risks to the integrity of service environment inherent in proposed changes and change implementations (including availability, performance, security and compliance of the business services impacted)
• Assess cross-system risks, dependencies, and potential impacts on live environments
• Maintain audit trails and documentation for all modifications to corporate infrastructure
• Plan and schedule release calendars across development, staging, and production environments
• Coordinate build, configuration, and quality assurance testing phases before rollout
• Define deployment strategies, including blue-green or canary rollouts, plus backup plans
• Manage post-release reviews to analyze performance and fix deployment bottlenecks
• Ensures implementation of information, and records management policies and standard practice, ensuring that information is protected, available and accessible, and can be retrieved as required
• Identifies, evaluates and manages the adoption of appropriate release and deployment techniques, processes and tools, including automation tools, application management tools for software dependency, versioning and library/configuration control
• Conducts post-release reviews to inform improvement to processes and procedures and keeps stakeholders informed
• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
• Embrace and support Computacenter’s mission and core values

Qualifications

• Legally eligible to work in the United States
• Minimum of 5 years of experience working in an enterprise IT, service management, or business environment
• Strong working knowledge of ITIL processes, including Asset, Change, and Release Management
• Bachelor’s degree in information technology, Business Administration, Engineering, or a related field, or equivalent practical experience
• ITIL certifications preferred
• Active U.S. Government security clearance preferred
• Ability to work independently and as part of a collaborative team
• Good knowledge and experience of SAP, MS Office and MS Teams
• Good working knowledge and understanding of Change Enablement and Release Management
• Strong communication, decision making, pro-active and stakeholder engagement skills
• Excellent attention to detail
• Strategic thinking and tactical execution skills
• Good knowledge of the IT industry and an understanding of IT technologies and products
• Excellent written and verbal communication skills
• Good self-organization and time management skills
• Ability to prioritize and handle multiple requests simultaneously
• Can build trust, be assertive when required and shows initiative and enthusiasm
• Resilience, and able to deal with stressful situations
• Business and financial acumen with strong analytical skills
• Demonstrate an understanding of product supply chains
• Commercially astute
• Team-oriented working and thinking

Benefits

• Competitive compensation plans
• Long-term career opportunities
• Attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind

Company Description

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business.

We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.

www.computacenter.com/us