[Hiring] CFSS Intake Specialist @Pinnacle Services Incorporated

Role Description

Pinnacle Services is seeking a CFSS Intake Specialist to work with the Minnesota Health Care Programs (MHCP) provider that supports people receiving CFSS. Pinnacle Services offers a fun and highly collaborative work environment that centers on providing services of the highest quality to the people we serve. We work with a variety of lead agencies, and our consumers are located primarily in the metro area.

Key Responsibilities

• Client Intake and Communication:
  • Serve as the first point of contact for incoming person served calls and emails.
  • Accurately complete intake forms, ensuring all necessary person served information is documented.
  • Coordinate follow-ups for missing documentation or incomplete service agreements.
• Data Entry and Record Management:
  • Maintain detailed and organized records of all intakes in agency systems.
  • Update and maintain spreadsheets by entering accurate information received through the intake process.
• Team Collaboration:
  • Work closely with CFSS workers to transition completed intakes for consultation.
  • Provide status updates and feedback to the CFSS Supervisor as needed.
• Administrative Support:
  • Respond to client inquiries promptly and professionally.
  • Assist in improving intake workflows to enhance efficiency.

Benefits

• Training Program - up to 30 days, once training has been completed and an approval by the direct supervisor is given, then the position moves to fully remote.
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term Disability
• Voluntary Life Insurance
• MN Paid Leave
• Flexible Spending Account
• Paid Time Off
• 7 Holidays
• 401K - Eligible to contribute the 1st quarter after 6 months of employment
• Animal Friendly Corporate Office
• Professional Growth Opportunities
• Flex-time available after the first 30 days.

Requirements

• DHS Requirements for Employees Working Directly with CFSS Participants:
• Must be at least 18 years old.
• Successfully pass a background study.
• Meet one of the following criteria:
  • One year of full-time experience providing direct services to individuals with disabilities or those over 65.
  • One year of full-time experience coordinating or directing services for these populations, including self-directed services.
  • Personal experience in coordinating their own services.