[Hiring] Certification Specialist @PENNSYLVANIA CERTIFIED ORGANIC

Role Description

The Certification Specialist performs file review, which supports the certification review process responsibility of the Certification Team.

Primary Duties & Responsibilities

• Certification Review Process
  • Review certification applications and updates, inspection reports and supporting documentation and determine compliance status as assigned by supervisor.
  • Provide information and respond to requests for information about PCO and organic certification via email, letter, phone and occasional virtual or in-person meetings.
  • Complete assigned workload in accordance with Certification Review Team timelines and communicate with supervisor about delays.
  • Serve as primary contact person for clients assigned by supervisor.
  • Provide evaluative feedback on inspector performance.
  • Work daily with a complex, proprietary database to perform the regular tasks of the job. Ensures that database records are consistent and current.
• Certification Policy & Procedure
  • Support the development and maintenance of certification forms and documents.
  • Maintain an understanding of the USDA National Organic Program regulations, as well as PCO policy and procedures.
  • As applicable, maintain an understanding of Organic Plus Trust Grassfed regulations.
  • Implement certification policies and procedures.
• Compliance and Enforcement
  • Make autonomous or semi-autonomous decisions about clients’ compliance with USDA NOP Rule using accurate sources of data and communicate those decisions to clients in a timely manner.
  • Write compliance findings, including Conditions, Notifications of Noncompliance and Adverse Actions.
  • Perform mediations and draft settlement agreements with support from Certification Program Managers, as needed.
  • Monitor response deadlines for outgoing compliance, including managing reminders.
  • Ensure compliance responses are received within applicable deadlines.
  • Work with Certification Program Manager to respond to rebuttals and appeals of adverse certification decisions.
  • Participate in audits and accreditation site visits, as requested by the Quality Team.
• Other
  • Participate in Certification Team meetings.
  • Ensure the avoidance of conflict of interest throughout the certification process and update the PCO Conflict of Interest form on an annual basis at a minimum.
  • Serve as a representative of PCO in relevant industry areas as appropriate, and role modeling diversity, equity, and inclusion.
  • Represent PCO at public events, as needed.
  • Any other task relevant to these duties or the mission of the organization as assigned by the supervisor or Certification Deputy Director.

Qualifications

• Bachelor’s degree or equivalent work experience, preferably in agriculture, biology, environmental studies, or food science.
• Experience as a Certification Specialist.
• Familiarity with regulatory compliance.
• Knowledge of the certification to USDA organic standards and evidence of education, training or professional experience in the fields of agriculture, science or organic production and handling that relates to assigned duties.
• Familiarity with the certification procedure.
• Excellent organizational skills.
• Attention to detail.
• Dedicated to PCO’s mission.
• Analytical problem-solving ability.
• Ability to manage multiple priorities and perform within deadlines.
• Excellent communication and writing skills.
• Excellent interpersonal skills.
• Performs work with utmost honesty and integrity. Understands and appreciates the importance of extraordinary customer service.
• Able to work with minimal supervision while understanding the necessity for communicating and coordinating work efforts with others. Must be able to develop a work plan and perform in a team environment.
• Computer proficiency: word processing, spreadsheets, internet research, databases. Comfort using a computer for multiple hours at a time.

Physical Requirements / Working Conditions

• Standard / Remote office setting; proximity to office equipment that includes electronic devices.
• Must remain at a workstation for at least 50% of the time; will need to use equipment that includes electronic devices.
• Perceive and interact with text, media, and people.
• Communicate and accurately exchange information with text, media, and people.
• Must be able to lift up to 50 lbs.