[Hiring] Certification Program Specialist @Association for Professionals in Infection Control and Epidemiology, Inc.

Role Description

Under the direction of the Executive Director, the Certification Program Specialist supports the Certification Board of Infection Control and Epidemiology (CBIC) by owning CBIC's policy and procedure documentation. This includes the Candidate Handbook, Recertification/IPU Handbook, and related program manuals.

• Responsible for website accuracy and certification trend reporting.
• Works alongside CBIC's Certification Coordinator as a knowledgeable, senior-level presence on candidate and certificant support.
• Requires day-to-day working knowledge of certification and recertification support, including phone, email, and correspondence with certificate holders and candidates.
• Primary point of contact for maintaining and updating CBIC's policy and procedure documentation.
• Regularly audits the CBIC website for accuracy.
• Owns certification trend reporting for the Executive Director and Board.
• Requires exceptional attention to detail, discretion with confidential information, and the ability to work tactfully and professionally with certificants, candidates, vendors, Board members, and taskforce volunteers.
• Requires strong self-management skills and the ability to set priorities, manage time effectively, and deliver consistent, high-quality results with limited day-to-day supervision.
• High visibility role requiring strong written and verbal communication skills.
• Supports the goals and mission of CBIC.
• Exemplifies the staff core values of Ownership, Unity, and Commitment.

Qualifications

• Bachelor's degree in a related field (e.g., business, communications, healthcare administration) preferred, or equivalent combination of education and experience.
• Associates degree or equivalent number of years' experience.
• 1-3 years of relevant experience in certification/credentialing, membership association, or customer-service-intensive administrative work required.
• Prior experience in a role requiring independent judgment and minimal supervision preferred.

Requirements

• Demonstrated mastery of complex, interrelated policies and procedures.
• Strong written and verbal communication skills.
• Self-management: able to independently plan, prioritize, and manage a part-time workload against deadlines.
• Comfortable interacting professionally with Board members, committee/taskforce volunteers, and external vendors.
• Strong attention to detail and sound judgment in reviewing website content and public-facing materials for accuracy.
• Ability to translate operational data into clear trend reporting.
• Proactive, solutions-oriented approach to problem-solving.
• Ability to handle confidential and sensitive information with discretion.
• Proficiency with Microsoft Office products (Outlook, Word, Excel, PowerPoint, SharePoint, Teams) and database management systems; experience with Salesforce a plus.
• Familiarity with website content management systems required for content review/updates.