[Hiring] Centralized Dispatcher @Sedgwick

Role Description

The Centralized Dispatcher – Property assigns losses to adjusters based on location, adjuster experience, and loss details in a timely manner to help support Property Claims.

Essential Functions and Responsibilities

• Claim Assignment & Dispatching:
  • Assigns property losses to appropriate adjusters within 2 hours of receipt, using tools such as Salesforce, CTABS, and Excel.
  • Reviews adjuster qualifications and availability, including performance metrics and workload capacity, to ensure optimal assignments.
  • Coordinates with 1099 adjusters when needed, confirming availability via phone and documenting assignments.
• Client & System Coordination:
  • Ensures all systems (e.g., XA, Symbility, CTABS) are updated post-assignment.
  • Sends client acknowledgments and notifies regional teams of assignments in their area.
  • Verifies client-specific requirements are met before dispatching.
• Escalation & Collaboration:
  • Coordinates with regional leadership when adjuster availability or experience is insufficient.
  • Escalates unclear or complex losses to clients or leadership for clarification or reassignment.
  • Communicates delays, issues, or escalations promptly to ensure timely claim handling.
• Process Accuracy & Attention to Detail:
  • Maintains high accuracy in data entry and documentation across multiple platforms.
  • Uses multiple data sources, including Business Excellence reports, to assess adjuster workload and performance.

Qualifications

• High school diploma or equivalent required.
• Two (2) years of related experience in claims, dispatch, or insurance operations preferred, or equivalent combination of education and experience required.
• Strong attention to detail and organizational skills.
• Effective communication and problem-solving skills.
• Proficiency in Salesforce, Excel, and internal claims systems (e.g., CTABS, XA, Symbility).
• PC literate, including Microsoft Office products.
• Excellent interpersonal skills.
• Ability to create and complete comprehensive, accurate and constructive written reports.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

Work Environment

• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding, travel as required.
• Auditory/Visual: Hearing, vision and talking.

Additional Functions and Responsibilities

• Performs other duties as assigned.