[Hiring] CCTV Operator @The Children's Place

Role Description

The CCTV Operator is responsible for conducting daily audits of CCTV footage from multiple brick-and-mortar locations, with an emphasis on monitoring and ensuring compliance with operational controls, policies, and procedures. This role will primarily focus on Target store locations, using remote access to analyze surveillance footage and submit findings via SharePoint. The completed audits will be communicated to store management through a task function for further review and corrective action, where necessary.

Qualifications

• Bachelor's Degree
• 3-5 years’ experience in retail stores loss prevention field or similar
• Knowledge of Office 365 suite
• Ability to quickly research and resolve support tickets
• Ability to multi-task and prioritize tasks
• Team player with excellent communication skills and positive attitude
• Strong understanding of SharePoint/Excel/Teams/Outlook
• Strong understanding of Incident Management Practices
• Ability to work in a collaborative environment
• Appropriate use/suggestion of new processes and procedures as applicable

Requirements

• Conduct daily CCTV audits remotely, focusing on operational control compliance and policy adherence for Target store locations.
• Use remote access tools to review footage and assess adherence to store-specific SOPs, focusing on high-risk and high-shrink areas.
• Keep any potential internal fraudulent activity observed during audits confidential and report it directly to the LP Team for further investigation.
• Submit completed CCTV audits via SharePoint for documentation and tracking purposes.
• Generate a task for each store to review findings upon audit submission, highlighting deficiencies related to operational controls, shrinkage prevention, and SOP compliance.
• Provide weekly reports to the LP Team detailing the status of completed CCTV audits.
• Work independently and/or as part of a team to identify areas of improvement in store operations based on CCTV findings.
• Communicate findings to store teams and collaborate to ensure corrective actions are taken where necessary.
• Demonstrate a strong understanding of internal policies and procedures related to shrinkage prevention, loss prevention, and compliance with store-specific operational controls.
• Utilize the store-specific CCTV audit task function to assign actionable tasks to store managers or teams for follow-up on audit results.
• Ensure timely completion and resolution of assigned tasks to support continuous operational improvements.