[Hiring] Category Manager, IT Services @JLL

Role Description

The Technology Procurement Category Manager, IT Services supports the development and execution of sourcing strategies across IT managed services, staff augmentation, and systems integration/consulting services. This position works closely with IT delivery leads and business stakeholders to support sourcing initiatives, manage supplier relationships, and deliver measurable value within the IT Services category.

This role executes category strategy and supplier negotiations under the direction of the Category Director, escalating deals or decisions that exceed standard delegation of authority thresholds. This role supports category management across the following sub-categories:

• IT Managed Services (application support and infrastructure managed services)
• IT Staff Augmentation & Contingent Labor
• Systems Integration & Implementation Services
• IT Consulting & Advisory Services
• Application Development & Support Services

Key Responsibilities

• Strategy & Planning
  • Support development of category strategies for IT Services, aligned with JLL's overall business strategy and technology roadmap.
  • Maintain internal demand plans across assigned sub-categories, identifying consolidation and rate optimization opportunities.
  • Partner with IT delivery leads and business stakeholders to ensure sourcing activity reflects regional requirements.
  • Identify sourcing opportunities within assigned sub-categories and escalate strategic recommendations to the Category Director.
• Supplier & Market Management
  • Maintain relationships with key IT services suppliers and staffing partners within assigned sub-categories.
  • Support supply base rationalization efforts and help maintain the category's strategic supplier framework.
  • Conduct supplier performance reviews and maintain scorecards, tracking compliance with contractual obligations and service levels.
  • Track market trends, labor rate benchmarks, and commercial models to inform sourcing recommendations.
• Execution & Delivery
  • Lead procurement events for assigned sub-categories including RFP development, bid management, commercial evaluation, and contract execution.
  • Support delivery of financial targets including cost savings, cost avoidance, and value-add outcomes.
  • Maintain the category project calendar for assigned sub-categories, ensuring timely execution of sourcing events and renewals.
  • Prepare contract documents and recommendations in line with JLL's Delegation of Authority.
• Governance & Reporting
  • Maintain an accurate savings tracker for assigned sub-categories, providing visibility of value delivered to internal stakeholders.
  • Support adoption of sourcing tools, process improvements, and best practice within the category.
  • Ensure sourcing activity complies with JLL procurement policies, ethical standards, and governance frameworks.

Qualifications

• Minimum 5 years of strategic sourcing experience, with meaningful experience in IT services, staffing, or systems integration categories.
• Experience supporting category strategies across multiple regions or business units.
• Proven ability to manage procurement projects from strategy through execution with moderate oversight.
• Solid commercial acumen with experience in contract negotiation, rate card analysis, and supplier performance management.
• Demonstrated success adopting AI to accelerate and enhance job functions.
• Ability to build effective working relationships with technology and business stakeholders.
• Experience working with cross-functional teams across procurement, IT, finance, and operations.
• Bachelor's degree (BA/BS) in a relevant field such as Business, Supply Chain, Information Technology, or related discipline.

Preferred Qualifications

• Familiarity with major IT services and staff augmentation providers and their commercial models.
• Working knowledge of labor rate benchmarking and statement-of-work structuring.
• Experience with systems integration or IT consulting engagement sourcing.
• CPSM, CIPS, or equivalent procurement certification (or working toward one).
• Experience in corporate real estate, facilities management, or professional services environments.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Location

• Remote – Atlanta, GA
• Remote – Charlotte, NC
• Remote – Chicago, IL
• Remote – Dallas, TX