[Hiring] Catalog Manager Analyst @DMI

Role Description

The Catalog Manager Analyst supports the Service Catalog within Business Relationship Management under the Service Delivery Line of Business, assisting in maintaining and enhancing a central repository of IT services, approved hardware, and software to ensure customers have an intuitive way to browse, request, and self-install items.

• Utilizes strong analytical and data management skills.
• Maintains and updates service catalog entries to ensure accuracy and relevance of information.
• Familiarity with ITSM tools and workflows streamlines updates and integrations.
• Promotes user-friendly experiences through attention to detail and a customer-focused mindset.
• Contributes to proactive support, feedback loops, and performance requirements.
• Provides simplified data visuals for mission awareness and continuous service improvement.

Qualifications

• Strong analytical and data management skills.
• Ability to maintain and update service catalog entries.
• Familiarity with ITSM tools and workflows.
• Attention to detail and customer-focused mindset.

Requirements

• Successful completion of US Marshal clearance.
• Must be a U.S. Citizen.

Physical Requirements

• None required for this position.

Location

• Remote, US.

Benefits

• Convenience/Concierge: Virtual health visits, commuter perks, pet insurance, and entertainment discounts.
• Development: Annual performance reviews, tuition assistance, and internal career growth opportunities.
• Financial: Generous 401(k) matches, life and disability insurance, and financial wellness tools.
• Recognition: Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts.
• Wellness: Healthcare coverage, wellness programs, flu shots, and biometric screenings.