[Hiring] Casino Development Executive @Margaritaville at Sea

Role Description

As a Casino Player Development Executive, you will play a key role in driving incremental gaming revenue through targeted VIP acquisition, player retention, reactivation strategies, and relationship management. You will cultivate and maintain strong relationships with high-value players, delivering personalized service and curated onboard experiences that enhance guest satisfaction, build loyalty, and encourage repeat business. Success in this role requires a proactive, relationship-driven approach combined with a strong focus on maximizing player value and overall gaming performance.

Essential Functions:

• Revenue Generation: Drive incremental gaming revenue through targeted acquisition, retention, and reactivation strategies aligned with departmental and organizational goals.
• VIP Player Acquisition: Actively identify and recruit new high-value players through outbound outreach, referrals, networking, and strategic relationship building within the Northeast market.
• Relationship Development: Build and maintain long-term relationships with premium guests to increase player value, loyalty, and share of wallet.
• Product & Experience Promotion: Promote Margaritaville at Sea’s casino offerings, including player club benefits, promotions, special events, and hosted onboard experiences to drive participation and engagement.
• Strategic Account Planning: Develop and execute strategic account plans designed to maximize player engagement, cruise frequency, onboard spend, and overall gaming revenue.
• Guest Engagement & Communication: Maintain consistent and meaningful contact with VIP guests through phone, email, and in-person interactions to strengthen relationships and drive repeat business.
• VIP Experience Coordination: Coordinate and deliver VIP amenities, complimentary offers, hosted experiences, and onboard events in accordance with company guidelines and guest preferences.
• Event Hosting & Representation: Host and attend casino promotions, special events, and hosted sailings, representing the brand and enhancing the VIP guest experience.
• Data & CRM Utilization: Leverage CRM systems, player tracking tools, and casino analytics to monitor player activity, assess worth, and identify growth opportunities within the portfolio.
• Performance Analysis: Regularly review guest data, player trends, and performance metrics to inform strategy, optimize outreach, and drive revenue-focused decisions.
• KPI Tracking & Reporting: Ensure timely and accurate reporting of account activity and key performance indicators (KPIs) for assigned portfolio performance.
• Cross-Functional Collaboration: Maintain strong communication and partnerships with onboard and shoreside teams to deliver seamless guest experiences and support business objectives.
• Compliance & Standards: Ensure all guest interactions and hosted activities comply with company policies, regulatory requirements, and gaming standards.
• Additional Responsibilities: Perform other duties and special projects as assigned to support casino operations and player development initiatives.

Qualifications

• Bachelor’s degree in Business, Hospitality, Marketing, or a related field is preferred. Equivalent experience in casino operations or player development may be considered in lieu of a degree.
• 3–5+ years of experience in casino player development, VIP hosting, sales, or a related role within gaming, hospitality, or travel industries. Proven experience managing VIP or high-value customer relationships is required.
• Strong understanding of casino operations, player development strategies, and VIP hosting practices.
• Proven ability to build, manage, and grow relationships with high-value or VIP customers.
• Knowledge of player reinvestment, theoretical loss (Theo), and customer worth evaluation.
• Ability to drive revenue through targeted acquisition, retention, and reactivation efforts.
• Strong sales, negotiation, and influencing skills with a focus on achieving revenue goals.
• Experience using CRM systems, player tracking tools, and casino analytics platforms.
• Ability to analyze player data, identify trends, and translate insights into actionable strategies.
• Excellent interpersonal and communication skills, with the ability to engage high-net-worth individuals.
• Strong presentation and relationship-building skills in both one-on-one and group settings.
• Highly organized with the ability to manage a portfolio of accounts and prioritize effectively.
• Ability to work independently while maintaining strong collaboration with cross-functional teams.
• Strong attention to detail and ability to manage sensitive guest information with discretion.
• Knowledge of the Northeast gaming market, competitive landscape, and player behavior is preferred.
• Understanding of gaming regulations, compliance requirements, and responsible gaming practices.
• Ability to adapt to a fast-paced, sales-driven environment with changing priorities.
• Willingness to travel frequently and attend events, including evenings, weekends, and holidays.
• Proactive, results-oriented mindset with a focus on continuous improvement and performance.

Requirements

• Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
• Periodic travel onboard company vessels may be required.
• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Position is fully remote, but candidates must be located in South Florida (Broward or Miami-Dade County).

Benefits

• Cost-effective medical, dental and vision plans.
• Employee Assistance Program and other mental health resources.
• Company paid term life insurance and disability coverage.
• 401(k) plan that includes a company match.
• Holidays – All full-time and part-time with benefits employees receive days off for 10 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
• Vacation Time – All full-time employees below the Director level start with 15 days/year; Director and above level have Discretionary Time Off, which for Directors is generally 15 days and for VPs and above 21 days. Part-time with benefits employees receive time off based on the number of hours they work.
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends.