[Hiring] Case Reviewer @Constellis

Role Description

The Case Manager scrutinizes reports of investigations submitted by the Field Investigators to ensure accuracy, completeness, and timely submission to customer.

• Provide advice and guidance to investigators on investigative and formatting requirements.
• Review case work and provide feedback regarding quality and completeness.
• Contact Field Investigators regarding cost and quality exceptions with their work.
• Monitor pending cases to ensure compliance with delivery due dates and track submission of investigative leads.
• Prioritize cases where noteworthy or derogatory information is developed.
• Monitor pending cases, review and revise reports of investigation, check for quality, and take necessary actions to complete case.
• Annotate Investigator Quality Performance remarks.
• Schedule additional leads as discovered in investigation.
• Assist CQC Manager process Customer complaints, assign Investigator to determine validity of complaint and prepare response for customers and Project Managers.
• Interview Sources as part of the QA process.
• Provide daily support and assistance to PMs, managers/Investigative Supervisors and Contract Investigators regarding quality issues.
• Prepare statistical reports for customer reporting/Project Managers.
• Other duties as assigned.

Business work hours are Monday-Friday from 8:00 am to 5:00 pm, however some extended hours may be required.

Qualifications

• Must be a U.S. Citizen and at least 18 years of age.
• Bachelor’s Degree from four-year college or university; minimum five (5) years experience in background investigations and knowledge of the background investigation process; or equivalent combination of education and experience.
• High reasoning skills, including ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in oral, written, diagram, or schedule form.
• Intermediate math skills, including ability to calculate figures and amounts.
• High language skills, including ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information in an effective manner to senior management.
• High computer skills and ability to work in a MS Windows based operating environment, including proficiency with Microsoft Office (Word, Excel, PowerPoint), Internet and E-mail.
• Must be U.S. citizen and able to successfully undergo investigation to obtain U.S. Government security clearance.
• Active or ability to obtain and maintain a federal security clearance as required by the contract.
• May be required to lift and carry awkward items weighing up to 25 lbs.
• Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.

Benefits

• Constellis offers a comprehensive, total rewards package that includes competitive compensation.
• A flexible benefits package that reflects its commitment to creating a diverse and supportive workplace.