[Hiring] Case Research & Coordination Lead @The Workforce Group

Role Description

This is a remote position.

The Workforce Group, a LEMOINE company, is seeking a detail-oriented Case Research & Coordination Lead to support a nationwide federal human services program serving vulnerable populations, including youth, young adults, and families. This role leads:

• Address research
• Address verification
• Case coordination function
• Case intake oversight
• Location research
• Case queue management
• Field assignment coordination
• Documentation tracking
• Follow-up support

The Case Research & Coordination Lead is accountable for the quality and timeliness of the team's work. Address determinations must meet the standard of confidence-scored, documentable, and defensible findings. This position requires strong research skills, accurate documentation, sound judgment, confidentiality, and the ability to manage multiple case actions in a fast-paced, deadline-driven environment.

Qualifications

• High school diploma or equivalent required.
• Minimum three years of experience in records research, address validation, case coordination, dispatch, scheduling, records review, human services support, field operations support.
• At least one year in a lead, supervisory, or senior coordination capacity.
• Experience leading or supporting field-based operations teams or geographically dispersed programs is highly preferred.
• Experience supporting vulnerable populations, youth, young adults, families, or culturally diverse communities.
• Strong attention to detail and ability to review information for accuracy, completeness, and consistency.
• Strong documentation and communication skills; ability to prepare and review objective and accurate records.
• Demonstrated ability to lead, train, and direct a team toward accuracy and timeliness standards.
• Ability to lead and manage multiple cases, deadlines, priorities, and follow-up actions simultaneously.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality, professional boundaries, and ethical standards at all times.
• Ability to work independently and exercise sound judgment in a fast-paced operational environment.
• Ability to learn and use approved case management, mapping, routing, research, or documentation tools.
• Ability to complete required federal, client, and company training prior to assignment.
• Ability to pass and maintain a government security background investigation, including a favorable credit check.
• Proficiency using Microsoft Office, email, spreadsheets, shared trackers, databases, and electronic documentation systems.
• Must pass a drug test, motor vehicle record check, and background check after accepting a conditional offer.
• Bilingual fluency in English and Spanish is strongly preferred.
• Training or experience in trauma-informed care, de-escalation, crisis response, mandated reporting, safety planning, or similar practices is strongly preferred.
• Must be authorized to work in the United States.
• U.S. Citizenship is required for this position due to significant PII/SPII and Government case-data access.

Requirements

• Lead daily operations of the address research, address verification, and case coordination function.
• Set work queue priorities and balance workload across analysts and coordinators.
• Oversee address development, redevelopment, and verification.
• Review and approve case determinations, escalations, and rework.
• Coordinate movement of cases through various stages.
• Direct case routing to field teams based on various factors.
• Monitor case milestones and timeliness deadlines.
• Supervise, train, and develop Address Research/Location Analysts and case coordination staff.
• Monitor individual and team performance against standards.
• Direct redeployment and follow-up activity when necessary.
• Maintain accurate case coordination documentation and communication logs.
• Identify potential documentation gaps and implement corrective measures.
• Partner with program leadership and other functions to support case progression.
• Protect sensitive participant, program, and Government-related information.
• Maintain professional, objective, and accurate documentation.
• Participate in required training and staff meetings.
• Perform additional duties as assigned.

Benefits

• Employment is contingent upon successful completion of all pre-employment screening requirements.
• Employees must complete required training and protect sensitive information.
• Compliance with standards of conduct and maintaining professional boundaries is required.
• Employees may be required to sign confidentiality and non-disclosure acknowledgments.

Company Description

The Workforce Group, a LEMOINE company, is a Great Place to Work® Certified company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments. We are an equal opportunity/affirmative action employer.